Job Description

Job Location: Santo Domingo Office - Santo Domingo, Distrito Nacional 10119
Job Shift: Full TimePOSITION SUMMARY:
The Operations Support Representative is responsible for assisting the back-office departments for operations in the review and analysis of accounts and preparing documents, as well as, updating systems and documentation.
ESSENTIAL FUNCTIONS:
- Organizes and updates supporting documentation to be mailed.
- Reviews and works department emails.
- Assists in audits, reviewing criteria and following up as needed.
- Reviews and processes documents received via mail, fax, email, or web as outlined by established department procedures.
- Gathers documents from external client systems to fulfill consumer copy requests.
- Follows established department procedures as outlined in the department manual.
- Maintains clear, concise and accurate documentation of all action taken on consumer accounts.
- Maintains knowledge and compliance with all FDCPA and state laws.
- Communicates in writing and verbally (in person and/or via phone) with supervisors, managers, co-workers, clients, and upon occasion, consumers.
- Comprehends and executes verbal and written directions from supervisors and managers.
- Frequently reads and interprets information in written and electronic form regarding clients, consumers, policy and procedures, regulatory updates, and company memos.
- Participates in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
- Operates various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing and keyboarding).
- Completes additional tasks and responsibilities as directed by department supervisor.

QualificationsQUALIFICATIONS:
- Minimum of 1+ years in a customer service position required, collections experience preferred.
- Advanced proficiency in Spanish and English (writing/reading/speaking) is required.
- Strong interpersonal and verbal communication skills.
- Experience working with Microsoft Office (Word, Excel, Outlook) is preferred.
- Must have a strong attention to detail and are highly organized.
- Strict adherence to confidentiality and high ethical standards.
- Basic math and writing skills.
- Successful completion of a company sponsored two-week training program.
- Receptive to feedback, willing to learn, embracing continuous improvement and resilient.
- Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS:
- High School Diploma or equivalent required, some college preferred.