Xcellink Pte Ltd

Operations Support Engineer - CT-FNC240903 022/01

Xcellink Pte Ltd  •  Singapore, SG (Onsite)  •  3 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Our Client is a multinational information technology and electronics corporation. With the expansion of their business, they are looking for a Operations Support Engineer.

Responsibilities:

  • Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
  • Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
  • Record incidents into the incident management system, either through incident tracking software or email.
  • Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
  • Follow through all necessary escalation from L1.
  • Prepare daily situation reports for management review.
  • Provide timely updates on assigned requests.
  • Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
  • Maintain accurate asset information in the asset database, including required documentation.
  • Assist in the testing and rollout of the system bug fixes / enhancement / patches.
  • Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.

Requirements

  • Minimum ITE / Diploma in Computing and Information Systems.
  • At least 2 years of equivalent work experience (in operations support).
  • Knowledge of Office automation tools, MS Operation Systems.
  • Experience in desktop software for patch management, software packaging and software delivery is an added advantage.
  • Strong oral and interpersonal communication.
  • Excellent analytical and problem-solving skills.
  • Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Must be independent, resourceful, pro-active and a team player.
  • Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.
  • Strong aptitude in picking up (operation knowledge) in more than one type of system.
  • Able to work in a non-office environment. Comfortable to travel to various locations: Tuas, Woodlands & Coastal (Harbourfront, Tanah Merah, Marina Bay CC).

Benefits

  • Performance bonus
Xcellink Pte Ltd

About Xcellink Pte Ltd

The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.

Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.

Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Singapore, SG
Year Founded
1995
Social Media