XTL TRANSPORT INC.

Operations Support (Dispatch)

XTL TRANSPORT INC.  •  Onsite  •  26 days ago
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Job Description

The Role: The role of the Operations Support is to provide dispatch support to our transportation planning team. The successful candidate will be trained on all positions within the Dispatch team.

Shift: Monday - Friday, 8 - 5, Permanent position.

Responsibilities

Driver Support

  • Ensure phones and satellite messages are answered promptly
  • Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner
  • Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.

Troubleshooting

  • Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service.
  • Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed.
  • Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily
  • Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when necessary and in order to prevent systematic service failures.
  • Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly.

Data Integrity

  • Ensuring data integrity is preserved by ensuring the following items are planned accurately and in a timely manner
    • Deadheads
    • Switches
    • Check-calls
    • Correcting error messages

Customer Service

  • Entering orders
  • Responding to the after-hour needs of customers

Office Support

  • Assist planners with overflow dispatching
  • Fill in planning role when needed
  • Support any team member who needs assistance

Equipment Inventory

  • Monitor pools of equipment and report on fleet balance and utilization
  • Monitor foreign equipment in order to help facilitate timely returns
  • Reconcile computer records with physical yard checks
  • Investigate discrepancies in order to prevent losses of equipment

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.

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XTL TRANSPORT INC.

About XTL TRANSPORT INC.

XTL is a leading Canadian asset-based company specializing in Transportation, Logistics, and Distribution management. With strategic facilities spanning across Canada and the United States including Vancouver, Calgary, Toronto, and Montreal, as well as an office in Oakwood, Georgia, we offer comprehensive solutions tailored to our clients' needs.

Comprising XTL Transport Inc. (XTL), XTL Logistics Inc. (XLI), XTL Distribution Inc. (XDI), Savoie Express Inc. and CBT Inc., our company boasts a robust infrastructure to support a wide range of transportation, logistics and distribution requirements.

At XTL Transport, we operate a fleet of over 500 Power Units and 1,300 trailers, including multi-axle and tandem dry, temperature controlled, and refrigerated units, servicing both intra-Canada and the continental United States.

XTL Logistics focuses on enhancing communication and elevating the customer service experience through a suite of value-added services.

In addition, XTL Distribution offers extensive warehousing and distribution capabilities, encompassing 2.5 million square feet across key locations such as Toronto, Montreal, Calgary, Vancouver. Our facilities are fully equipped with rail siding, racking, bulk and cross-dock services to efficiently manage inventory and streamline operations.

Our core strengths lie in providing strategic, quality value-added services that optimize our clients' supply chains. We forge strategic partnerships and consistently exceed our clients' expectations.

By harnessing our proprietary assets, cutting-edge technology, and industry expertise, XTL Group delivers integrated Transportation, Logistics, and Distribution solutions across Canada, the United States, and beyond. We are committed to driving efficiency, reliability, and excellence in every aspect of our operations.

Industry
Transportation & Logistics
Company Size
201-500 employees
Headquarters
Etobicoke, CA
Year Founded
1985
Website
xtl.com
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