UniTek Global Services

Operations Support Coordinator - Remote

UniTek Global Services  •  Birdsboro, PA (Remote)  •  13 days ago
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Job Description

In this role, the desired candidate will express the ability to clearly and efficiently communicate and retrieve important information to update records. The ideal candidate will be a fast typist with a keen eye for detail and great organizational skills. Works well with customers and team members.

Job Requirements:

  • Successfully complete company provided Locate and Invoicing training program and pass all required testing if applicable.
  • Ability to use company provided equipment and technology to accurately capture data.
  • Track responses via email and input data into company database.
  • Ability to read maps, compare source data and work orders to determine locate needed.
  • Ability to work alone and unsupervised as well as in a remote team setting.
  • Ability to communicate / interact daily with managers and crews, to discuss any job related issues.
  • Interpret job order tickets for accurate location and maintain accuracy of requests.
  • Perform other work-related duties as assigned.
  • Answer multi-line telephone in a professional manner

Qualifications

Position Requirements:

  • Proven ability to work independently and as part of a team; effectively learning new tasks;
  • 1 year of customer service experience;
  • Strong attention to detail maintaining high levels of accuracy;
  • Research and resolve errors;
  • Success in a high volume environments;
  • Professional phone demeanor; Vonage experience a plus
  • Microsoft Office experience including Outlook, Excel and Word.

Schedule:

Position will be four ten hour shifts Wednesday through Saturday 8am to 630pm

UniTek Global Services

About UniTek Global Services

UniTek Global Services is a family of companies with decades of experience in the telecommunications infrastructure industry. With 65 locations across North America serving National and Regional Carriers, Backhaul Providers and the ever-growing Fiber to the Home markets via traditional carriers, and the increasing entry of the Power Cooperatives into the Rural Broadband Market.

Our Divisions, CI Services, Graycliff Enterprises, Hutchins Telecom, SDT Solutions and Wirecomm all enjoy a great reputation for performance and quality.

While recognized individually for great organizational success on large scale fiber deployments, as a combined force, we are poised for some of the largest and fastest network buildouts in history.

As a leader in the industry, we utilize streamlined project management processes and cost saving technologies such as LIDAR, GIS Walkover As-Built Data Collection and Cloud-based Safety and Reporting Apps to meet our customer’s fast paced needs.

The UniTek family provides engineering, construction, maintenance, installation and project management services with over 750 employees and operations in over 65 locations.

The key to our success is our greatly diversified capabilities, providing all infrastructure components from planning to test and turn-up. The combination of all of these allow us to offer our “integrated project delivery” or turn-key solutions as well as à la carte selections of only those services needed by the customer.

Utilizing our integrated project delivery methods, we have been able to support our customers with increased speed to market and return on investment for their network developments.

Our fast paced and well-organized teams have performed cross-country/ long haul developments, including copper cable removal and disposal, disaster recovery, international cable landings, fiber to the home developments, national asset dispositions, central office decommissioning and many other unique infrastructure projects.

Industry
Telecommunications
Company Size
51-200 employees
Headquarters
Jackson, Mississippi
Year Founded
2004
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