Job Description

Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as an Operations Support Coordinator in Sudbury

As an Operations Support Coordinator, you’ll play an important role in supporting the smooth and efficient running of our Operations Support function. You’ll be responsible for the timely and accurate completion of a range of operational activities, including wages input, invoicing, GRNs, packed fuel management, reporting and CSI. You’ll also ensure the integrity and accuracy of data across our systems, working closely with colleagues and stakeholders to deliver excellent service and support our wider business objectives.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’ll be doing

• Complete the defined Operations Support activities accurately and within agreed timescales, including wages input, invoicing, GRNs, packed fuel management and CSI.
• Maintain the accuracy and integrity of data entered across relevant business systems, completing appropriate checks and balances to ensure accurate outputs.
• Complete housekeeping activities, including creating and maintaining electronic and physical files and ensuring colleagues have access to the information required to complete operational activities.
• Produce accurate and timely reports in line with agreed requirements and respond effectively to ad-hoc business reporting needs.
• Communicate effectively with colleagues and stakeholders to support departmental, personal and company objectives.
• Work in accordance with all relevant company and departmental policies and procedures.
• Support the achievement of departmental and personal KPI targets.
• Handle internal customer enquiries in a timely and professional manner, ensuring appropriate responses and resolutions are provided.
• Work collaboratively with colleagues across Stock and Operations Support, adopting a flexible approach to provide absence cover and support business continuity.
• Maintain high standards of organisation and attention to detail across all areas of responsibility.
• Take responsibility for your own safety and remain vigilant to the health and safety of colleagues within the workplace.
• Comply with relevant site rules when visiting other Certas Energy locations.

What we’ll need from you

• Excellent attention to detail, with the ability to maintain accuracy when working with data and completing administrative processes.
• A strong customer service focus and a professional approach to handling internal customer enquiries.
• Strong negotiation and communication skills.
• Confidence in your own ability and the initiative to work independently.
• A high level of self-motivation and a proactive, solution-driven approach.
• Resilience, persistence and tenacity, with a determination to achieve results.
• A target-driven and results-oriented approach.
• Strong organisational skills, with the ability to prioritise workloads and manage competing deadlines.
• Good listening skills and the ability to build positive working relationships.
• The ability to work effectively as part of a team and support colleagues across different functions.
• GCSE Maths and English, or equivalent, is required.
• A flexible approach to supporting colleagues and adapting to changing business requirements.

Why join Certas Energy?

At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.