We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT, we strive to create meaningful experiences for our customers, employees and communities. We are seeking a results-oriented and customer-focused Operations Support Assistant to join our JN Money Services Operations Department. The successful candidate will provide operational and customer support by managing inbound and outbound calls, assisting customers and agents with JN Money transactions, resolving queries and complaints, and ensuring issues are addressed within established service standards. Category: Clercial Contract: Fixed Term Key Responsibilities Customer & Agent Support Answer inbound customer and agent calls promptly and in accordance with established JNMS procedures. Provide accurate information on JN Money Services products and services. Assist customers with money-transfer transactions, including sending, receiving and tracking transfers. Conduct outbound calls to customers regarding their JN Money transactions. Submit and resolve customer and agent queries, payment and transaction issues, discrepancies and complaints through Salesforce. Provide timely updates and resolutions to customers and agents. Administration & Issue Tracking Create and maintain logs to track customer and agent issues. Ensure customer queries, requests and complaints are resolved and closed within established SLAs. Review call logs and Salesforce records to monitor service delivery and ensure queries are handled within the required timelines. Conduct quality checks to support consistent call quality and service standards. Maintain confidentiality and safeguard customer information at all times. Compliance & Service Standards Adhere to established policies, procedures, service-level agreements and regulatory requirements. Meet performance targets relating to call handling time, quality and customer satisfaction. Liaise with internal departments and external partners where necessary to resolve customer and operational matters. Required Qualifications & Experience Batchelor's Degree Strong communication skills, including reading, writing, speaking and listening. Ability to understand and communicate information clearly and effectively. Experience in a customer service or service-driven environment would be an asset. Application Closing Date: September 10,2026
On February 1, 2017, The Jamaica National Group, a powerful, Jamaican mutually-owned global business, became a reality and the country’s third largest commercial bank, JN Bank, was launched.
Following the re-submission of the Jamaica National Building Society (JNBS) application for a commercial banking license in November 2013 to the Bank of Jamaica (BOJ), the application was approved by the BOJ in February 2015. The country’s third largest financial institution at the time, the Society commenced the process to convert the building society into a commercial bank and to restructure the JN Group.
The JN Group has been restructured to ensure compliance with the new Banking Services Act. The reorganisation of the JN Group involved the establishment of the JN Financial Group, a financial holding company, which will own the new JN Bank and all other companies in the JN Group that offer financial services.
These companies are:
• JN Fund Managers Ltd. (JNFM)
• JN Life Insurance Ltd. (JN Life)
• JN Money Services Ltd. (JNMS)
• JN Small Business Loans Ltd. (JNSBL)
• JN Cayman Ltd.
JN General Insurance Ltd. (JNGI)
A Non-Financial Holding Company, the MCS Group has also been established to take ownership of non-financial entities in The Jamaica National Group.
These non-financial entities are:
• Jamaica Automobile Association (JAA)
• JN Properties Limited
• Management Control Systems (MC Systems)
The Creative Unit (TCU)
Total Credit Services Limited (TCS)
Both the JN Financial Group and the MCS Group and the entities under their control will be under the direct control of The Jamaica National Group. All members’ rights under mutuality will be transferred to The Jamaica National Group and JN Bank account holders will automatically become a member of The Jamaica National Group.
