iGaming:
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.
Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company’s Infinity platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit lnw.com.
We are on the lookout for an Operations Support Analyst to join our team! Working as part of a global team, the Operations Support Analyst will play a key role in the centralized Incident communication process for internal and external partners. You will be responsible for delivering professional, accurate, and timely service including triaging and resolving issues in production, application monitoring, contact handling and incident coordination for business-to-business (B2B) customers. This individual is a fantastic communicator, possessing technical skills, with solid industry knowledge which enables them to assist customers and adhere to defined Service Level Agreements (SLAs).
Primary Responsibilities
Qualifications
Prior experience working with ITIL or similar Process Management System
Must be organized and detail oriented with a strong focus on providing superior Customer Service
Excellent written and verbal communication skills, can interact with customers and internal departments to gather information and translate technical concepts
Strong time management skills that enable performance and delivery of results while working in a high volume work environment
A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed
Enthusiastic attitude with a strong desire to learn all aspects of the iGaming business
Must be able and willing to operate in a 24/7 environment as part of a global business function
Nice to Have
Previous experience in the Online Gaming industry
Bachelor’s degree in IT or computer-related field, or equivalent work experience
Technical certification(s) an advantage
Additional Information
Why would you enjoy working with us at Light & Wonder?
Competitive benefits, an open and supportive environment as well as a modern and exciting workplace.
The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow.
Exciting projects with opportunities for creating positive change to our game engineering ecosystem.
And if that is not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career
#LI-Hybrid
#LI-iGaming
Light & Wonder, Inc. is the leading cross-platform global games company.
Through our three unique, yet highly complementary business segments, we deliver unforgettable experiences by combining the exceptional talents of our 6,500+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games.
The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more visit www.lnw.com.
