Job Description

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Quebec, Canada.

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.Come join us!

What you will do:

This position supports Transaction Analysts by ensuring the accuracy and integrity of transaction data, including processing updates and corrections, managing rejected offers, bank referrals, HubSpot records, and BCP files, as well as coordinating external invoice requests with partner agencies. The role ensures that information is accurately organized, properly documented, and efficiently shared between agents, internal teams, and external stakeholders.

In a fast-paced, high-volume environment, this role requires strong organizational skills, exceptional attention to detail, and the ability to effectively manage multiple priorities while maintaining consistency and reliability.

The Transaction Support Agent is proactive, highly organized, and service-oriented, providing dependable operational support to help ensure smooth workflows and accurate data management throughout the entire process.

How you will make an impact:

• Perform designated job tasks efficiently and within the provided time frame.
• Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
• Attend virtual meetings, provide updates on progress, and actively participate in discussions.
• Adhere to company policies and guidelines, including data security and confidentiality.
• Complete assigned projects, assignments, or tasks with attention to detail and quality.
• Manage and prioritize workload effectively to meet deadlines and deliver results.
• Continuously update job knowledge by participating in training opportunities or self-directed learning.
• Collaborate with colleagues on shared documents or projects using remote collaboration tools.
• Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
• Ensure availability and responsiveness during agreed-upon working hours.

How you will grab our attention:

• Agile/Flexible attitude
• Strong attention to detail required
• Excellent customer service abilities: written and verbal communication must be superb
• Excellent critical thinking and problem solving skills
• Team player - able to complete individual tasks as well as work on a team to accomplish a goal
• Excellent communication skills both written and verbal
• Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
• Dedicated home-office/work space
• Aptitude for using online platforms and softwares to work remotely

Education & Experience:

• High school diploma required or equivalent years of applicable experience
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Must be Bilingual in English and French
• Computer experience essential
• Knowledge of Google Docs & Sheets, and eZmax is an asset
• Must be responsible, dependable and trustworthy
• Task-oriented, organized, pays attention to details, follows systems, team-worker
• Works well under time restraints and in a fast paced environment.
• Remain adaptable and willing to help

What eXp provides:

• Employer paid Medical coverage, as well as Dental & Vision benefits
• Company supplied equipment; laptop, monitor, headset
• RRSP with up to a 4% match
• Fully remote environment
• Amazing company culture

Competencies:

• Learn to use professional concepts. Apply company policies and procedures to resolve routine issues.
• Works on problems of limited scope. Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Normally receives detailed instructions on all work.
• Typically requires no previous professional experience.

Working Conditions:

Remote Location: This position allows you to work from any location with a stable internet connection. You will need to provide your own suitable workspace and internet access. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Work Hours: While there is flexibility in work hours, you will be expected to maintain regular availability during designated core hours for collaboration, meetings, and communication with the team. Outside of core hours, you can schedule your work to accommodate personal commitments or preferences, as long as it does not compromise project deadlines or team collaboration.

Equipment and Expenses: You will be responsible for maintaining a company computer, internet connection, and other necessary equipment. Any work-related expenses will be discussed and agreed upon in advance with the company.

Note: The above working conditions are subject to change based on company policies and the nature of specific projects or assignments. Any modifications or updates will be communicated in a timely manner.

The salary compensation for this position is $40,000 - $45,000CAD per year in our lowest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training. Base pay is only one part of the total compensation package offered to employees in recognition of their hard work and is determined within a range to allow for growth and development within a role.

EEO Statement:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.