Job Description

Driving the Future of Transportation

Our Role: Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role—it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.

Hours: Monday to Friday from 13h00 to 22h00

What You'll Do

Driver Support

• Act as a first point of contact—ensuring drivers feel supported, informed, and empowered at every step.
• Handle time-sensitive communications by phone or satellite promptly and efficiently.
• Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care.
• Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication.

Troubleshooting & Proactive Solutions

• Identify potential service risks early and build smart solutions in collaboration with planners and customers.
• Ensure the right equipment is in the right place at the right time.
• Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow.
• Act as a reliable link between departments—sharing key updates that help us all succeed together.

Data Integrity & Process Excellence

• Maintain and update system records to ensure everything runs smoothly.
• Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness.
• Correct discrepancies with a solution-oriented mindset.

Customer-Focused Service

• Respond to customer needs with professionalism and a positive attitude—even after hours.
• Input orders and requests with clarity and efficiency.
• Represent XTL’s standard of care with every interaction.

Team Collaboration & Office Support

• Step in and support wherever needed—whether that’s assisting planners, filling in during holidays, or helping a colleague.
• Thrive in an environment that values mutual respect, shared success, and everyday contributions.
• Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
• Handle and input driver pays with care and efficiency

Equipment Oversight

• Monitor equipment pools and usage trends to maximize availability and efficiency.
• Reconcile yard inventories and records to ensure accuracy.
• Spot and report on patterns in service failures to help strengthen long-term systems.
• Contribute to our preventative maintenance and equipment lifecycle efforts—keeping safety and quality top of mind.

Who you are:

• You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
• You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
• You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
• You are adaptable and enjoy finding creative solutions to drive change

Qualifications

• Demonstrates strong organizational skills and takes initiative pro-actively
• 1-2 years of dispatch or planning experience (preferred but not required)
• Excellent verbal and written communication skills with the ability to work collaboratively
• Ability to be detail oriented and deadline driven

Why Join XTL?

This role is ideal for someone eager to grow, learn, and lead. We believe in fostering a workplace where people from all walks of life feel seen, supported, and inspired to bring their best every day. If you’re a team player with a solutions-first mindset and a drive to build a meaningful career in operations, we want to hear from you.

• XTL is an equal opportunity employer that promotes diversity in the workplace. Every application is considered equally, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Indigenous person, or an individual with a disability. We welcome applications from all interested individuals. The masculine form is used solely to simplify the text.

#QCjob