Job Description

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At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO??

Back Office Support plays a key role in supporting the coordination of production, supply chain, inventory management, and customer experience to ensure efficient operations and high-quality product delivery. This role also involves managing vendor relationships, ensuring smooth communication and timely order fulfillment. Strong organizational skills, attention to detail, and excellent customer service are essential for success in this position.

Essential Duties

Special Order Processing:

• Handle and process special orders, ensuring accuracy and timely completion.

Inventory Management:

• Oversee the shipping and receiving of inventory, ensuring that stock levels are maintained, and orders are fulfilled correctly.

• Assist with inventory audits, ensuring stock is tracked and discrepancies are addressed promptly.

Administrative Support:

• Provide administrative assistance to sales staff, including order processing, data entry, and general office support.

• Assist in preparing reports and documentation related to inventory and sales.

Customer Experience Support:

• Ensure smooth and efficient order processing to contribute to a positive customer experience.

• Assist with resolving operational issues impacting the customer experience, ensuring timely resolution.

General Back Office Duties:

• Perform other duties as assigned to ensure smooth daily operations, including supporting cross-departmental coordination.

***Must be able to work Saturdays***

Qualifications and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
• High School Diploma or GED required
• Associate or bachelor’s degree in business administration, Operations Management, Logistics, or a related field is preferred
• Equivalent work experience in an operation, administrative, or support role may be considered in place of formal education
Language Ability:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Don't forget, w e have many opportunities available on our other career site pages. Click here to link to our careers page!