EF

Operations Support

EF  •  Hong Kong, HK (Onsite)  •  26 days ago
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Job Description

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

Operations Support – Part Time

About the Role
As an Operational Support, you’ll be an intricate part of EF’s mission to open the world through education. You’ll specialize in our overseas education and travel programs, guiding students and parents through their journey— from post enrolment to departure.This is a high-impact role with a clear career path toward full time positions such as Operation Lead and Sales Consultant roles within Hong Kong and across Asia.

What you'll be doing

  • Provide post-enrolment service to our students via phone inquiries and social channel (No cold-call)
  • Providing general administrative support, such as payment batching and data entry
  • Assist in handling other ad-hoc projects as required
  • Support on the administration duty on customer service related materials
  • Coordinate with Hong Kong / Macau sales office and oversea International Campuses staff

What we're looking for

  • DSE or college or university graduate / student.
  • Proficient of spoken and written English. Cantonese and Putonghua are advantages
  • Able to work 3 days/ week (Each 10:00-18:00 per working day)
  • Proficient in PC skills, including hands-on application of MS office such as MS Word, Excel and PowerPoint with typing speeds of 20 wpm (Traditional Chinese) and 30 wpm (English)
  • Knowledge of CRM, salesforce is preferred but not mandatory.
  • A minimum of 1 year working experience in call centre / hotline is an advantage
  • Strong problem solving, decision making and organising skills
  • Positive attitude, pleasant telephone manners, good interpersonal skills, patient and well understanding on customers’ needs

#LI-MC2



EF

About EF

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that shares a common mission of opening the world through education, offering language, academic, cultural exchange and education travel programs.

Some companies are in the business of technology. Others are in the business of finance, sports, or soft drinks. At EF, we’re in a different kind of business. One that’s a little less tangible, and a lot more important. We’re in the business of understanding.

For 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world.  You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities—each one filled with smart, driven people who push each other to be better every day.  And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it—building greater understanding, breaking down barriers, and creating a better world that makes all the difference.  

A notice on recruitment scams

Education First (EF) accepts job applicant applications, reviews resumes and will contact you directly if there is an interest in your resume. Only submit your resume through our official website, careers.ef.com. We never ask our applicants to pay a fee for any service whatsoever.

Industry
Education & Training
Company Size
10,000+ employees
Headquarters
Zurich, CH
Year Founded
Unknown
Website
ef.com
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