Job Description

Make a Real Impact: Join ITEC Youth Services as Operations Support

Cairns-based

SCHADS Level 3 – Full Time

About ITEC Group

ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services.

With a workforce of 400+ across QLD, NT, SA, and NSW, we’re proud to lead with heart, purpose,

and action.

At our core are our ‘We CARE’ values:

We Care | We Appreciate | We Are Reliable | We Empower

If you live these values and want to make a lasting impact, we’d love to meet you.

Why You’ll Love This Role

As Operations Support, you’ll play a key role in keeping our program running smoothly. This fast paced, purpose driven role suits someone organised, proactive, and ready to make a real impact.

You’ll support daily operations, workforce activities, and essential admin tasks alongside a passionate, supportive team. You’ll play a key role by supporting the Operations Leader, Practice Leader, Program Coordinators, CEO, and Caregivers with essential day to day admin.

No two days are the same in this values-driven team, and your work will directly contribute to creating safe and supportive environments for youth.

Primary Responsibilities

• Provide administrative and operational support to the Operations Leader, CEO, and Youth Services team.
• Answer and direct calls, delivering excellent customer service to internal and external stakeholders.
• Manage emails, set reminders, and follow up on tasks efficiently.
• Maintain accurate electronic workforce files and young people’s databases.
• Coordinate onboarding, training arrangements, and room/meeting setup.
• Process purchase orders, petty cash, receipts, and other finance-related submissions.
• Submit daily Capacity Listing and, when required Bed Count forms to Child Safety.
• Ensure compliance of documentation including LCS2, LCS6, Wellbeing Debrief Records, and Continuous Improvement Register updates.
• Assist with audit preparation, Child Safety inspections, and reporting requirements.
• Organise vehicle cleaning and servicing for ITEC-owned vehicles.
• Maintain confidential and effective record keeping systems.
• Support other operational tasks as directed by the Operations Leader or CEO.

About You

You’re a strong communicator, highly organised, and thrive in a team environment.

You’ll succeed if you have:

• Strong organisational and time management skills
• Excellent communication and interpersonal ability
• Computer literacy (Microsoft Office, email, databases)
• Ability to work independently and as part of a team
• Willingness to engage in upskilling opportunities to further develop skillset, necessary to the role.

What You’ll Need

• Current Australian Driver’s Licence.
• Ability to obtain/maintain a Blue Card (Working with Children).
• Ability to undergo LCS2 clearance.

Why Choose ITEC Youth?

• Professional Development: We invest in your growth
• Collaborative Culture: You’ll be supported, heard, and empowered
• Meaningful Work: Help create safe and supportive environments for young people
• Inclusive Team: We embrace diversity and equal opportunity

We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.

Ready to step into a role that’s purpose-led and people-first?

Submit your application today and help us make a difference - one young person at a time.