Job Description

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

The Role

The Operations & Supply Chain Administrator / Analyst plays a key role in ensuring the smooth, efficient, and data driven functioning of the organisation’s supply chain and operational processes. This role combines administrative precision with analytical capability, supporting day to day operations while identifying opportunities to improve performance, reduce costs, and enhance service levels.

This position can be based at our headquarters in Manchester, UK or Dubai, UAE.

Key Responsibilities

Operational Administration

• Maintain accurate records of orders, shipments, inventory levels, and supplier documentation.

• Coordinate daily operational tasks, including order processing, logistics scheduling, and stock movements.

• Support cross functional teams with timely updates on order status, delivery timelines, and operational issues.

• Assist with the preparation and maintenance of standard operating procedures (SOPs) and ensure compliance across the supply chain.

Supply Chain Coordination

• Liaise with suppliers, logistics partners, and internal teams to ensure timely procurement and delivery of goods.

• Monitor supplier performance, lead times, and service levels, escalating issues when necessary.

• Assist in managing inventory replenishment, safety stock levels, and demand planning activities.

• Track inbound and outbound shipments, resolving delays or discrepancies.

Data Analysis & Reporting

• Analyse supply chain and operational data to identify trends, inefficiencies, and improvement opportunities.

• Produce regular reports on KPIs such as inventory accuracy, order fulfilment, supplier performance, and logistics costs.

• Support forecasting, budgeting, and cost control initiatives through data driven insights.

• Use ERP or supply chain management systems to extract, validate, and interpret data.

Process Improvement

• Contribute to continuous improvement projects aimed at streamlining workflows and reducing operational bottlenecks.

• Support implementation of new systems, tools, or processes across the supply chain.

• Recommend improvements to inventory management, workflows, and logistics processes.

Skills & Qualifications

Essential

• Strong organisational and administrative skills with excellent attention to detail.

• Proficiency in Excel and data analysis tools (pivot tables, VLOOKUP, dashboards).

• Experience with ERP or supply chain / carrier management systems.

• Ability to interpret data and present insights clearly.

• Good communication skills for working with suppliers, logistics partners, and internal teams.

• Ability to manage multiple tasks and deadlines in a fast paced environment.

Desirable

• Experience in supply chain, logistics or operations roles.

• Understanding of demand planning, inventory control, or procurement processes.

• Analytical or business related qualifications.

Personal Attributes

• Proactive, solutions focused mindset.

• Comfortable working with both routine tasks and analytical challenges.

• Collaborative team player with a willingness to learn and adapt.

• Strong sense of ownership and accountability.
  

What's on offer?

• Bi-annual bonus scheme

• 25 days of annual leave (plus bank holidays)

• Extra day off for your birthday

• Flexible working hours around core hours of 10-4

• Cycle to work scheme

• 40% staff discount across Club L and Lavish Alice products

• Healthcare Cashplan

• Free onsite gym

• Enhanced pension contribution

• Enhanced maternity and sick pay

• Free snacks, drinks & treats

• Social events