Job Description

The Operations Supervisor is responsible for managing the daily operations of the Encore Beach Club experience. Operate the outlet efficiently within pre-established cost controls, managing, scheduling and training staff, monitoring staff performance, maintaining the department in accordance with Health Department standards, and ensuring customer satisfaction through application of the outlet and Wynn Las Vegas service standards. All duties and assignments are to be performed according to departmental and Wynn company policy and procedure. Service should be consistent with Forbes 5 Star Standard rating.

Job Specific Duties & Expectations:

• Ensure the venue runs according to established operating policies and procedures
• Conduct pre-shifts, communicate operational details, and handle VIP services daily
• Manage administrational duties
• Create a work environment that promotes teamwork, mutual respect, and employee satisfaction.
• Manage the research, development, and implementation of new ideas (products, service techniques, environmental additions) to ensure the venue remains competitive and relevant
• Correct any deviations from service procedures swiftly through on the job training, one on one’s, and testing.
• Establish and maintain positive relationships/rapport with all (internal/external) guests, focusing efforts to exceed guest expectations at every opportunity

• Identify and anticipate customers’ needs and expectations, while fulfilling Wynn’s Brand Values
• Accommodate all special guest engagements or celebrations, extending offers to amplify the experience.

• Request feedback and gather specific information (cleanliness, food/beverage quality, service) concerning the experience.
• Be knowledgeable in all facets of the work environment (hotel, other departments, etc.) to ensure all guest inquiries are handled properly.
• Address all guests’ requests (verbal, on-line, Medallia, etc) and handle complaints in a satisfying and timely manner.
• Provide feedback to guests’ recommendations and share their ideas with staff and management and include in planning and operations
• Ability to lead and manage multiple personnel in a fast-paced environment
• Ability to solve problems and execute job functions in an ever-changing environment
• Adhere to and enforce company specific safety policies

Qualifications

• Must be highly motivated to maintain a superior level of overall excellence
• Organizational, communication, and strong interpersonal relationship skills
• Ability to communicate in English with guests and co-workers in a professional manner
• Must consistently maintain a well-groomed appearance and hygiene
• Maintain dialogue with all cultures and ethnicities while upholding a warm, positive and friendly persona always
• Willing to work in a loud and smoke-filled environment
• Possession of /or ability to possess a valid TAM Card
• Possession of /or ability to possess a valid Health Card
• Must be 21 years of age or over
• Must be available to work all shifts; to include Day, Swing and Grave shift if necessary

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.