Job Description

OPERATIONS SUPERVISOR- Winter Village at Bryant Park

BPWV SFM, LLC

LOCATION: New York City, NY

DEPARTMENT: OPERATIONS

REPORTS TO: ASSISTANT GENERAL MANAGER

STATUS: PART-TIME (SEASONAL NON-EXEMPT)

ABOUT THE COMPANY:

Winter Village at Bryant Park is a premier event and attraction held annually in the heart of Manhattan. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Winter Village at Bryant Park is managed by Sports Facilities Management, LLC a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing team members, coordinating events, maintaining equipment, and addressing any issues that arise. This position is based outdoors at the iconic Winter Village at Bryant Park Ice Rink.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and team members
• Supervise and coordinate daily operations of the ice arena, including scheduling, and facility management
• Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Respond to all incidents, accidents, injuries, and altercations as needed
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Assigning duties to staff during shifts
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Responsible for opening and closing of facilities
• Communicate to management on event set and breakdown
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Must be willing to test for Fire Guard Certification
• Must be at least 18 years of age
• Ability to work with a wide variety of ages from preschool through adult
• Knowledge of ice maintenance and rink operations is highly desirable
• Proven experience in facility management, preferably in an ice arena or similar environment
• Must be available to work evenings, weekends, and holidays - No exceptions
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Commitment to the safety and wellbeing of others
• Must possess a valid driver's license

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• Must be able to work in cold and inclement weather for prolonged periods of time
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards
• Will be required to stand for extended periods of time
• May involve exposure to ice resurfacing equipment and other machinery
• Facility has intermittent noise