Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
Reporting to the Platform Services Manager, this supervisor‑level role oversees the operational performance and reliability of the enterprise Windows and Linux server platforms, as well as storage, backup, and virtualization services.
Working within a Plan–Build–Run model, you will lead day‑to‑day Run operations and collaborates with the Build team to ensure smooth handoff of new solutions into production. The supervisor provides operational input during design and implementation, ensuring stability and supportability of new services. The Platform Operations Supervisor ensures all operational services follow the defined best practice ITIL framework and within the defined service level agreements.
T eam Leadership & Oversight
Manage a team of Infrastructure Operations Engineers (junior through senior level).
Assign and prioritize daily tasks, incidents, problem and change requests.
Promote accountability by setting clear goals, and measurable performance outcomes.
Conduct regular team meetings, performance reviews, and coaching sessions.
Operational Excellence
Ensure adherence to ITIL processes (Incident, Problem, Change Management).
Monitor ticket queues and ensure resolution per SLA.
Validate that you complete patching, backup, and maintenance activities accurately.
Oversee health checks for virtualization platforms, server operating systems, application delivery environments, and identity and access management systems.
Ensure compliance with security baselines and audit requirements.
Validate backup success rates and DR readiness.
Produce weekly/monthly operational reports (incidents, SLA compliance, capacity trends).
Track KPIs for uptime, patch compliance, and backup success.
Define proactive monitoring strategies to cover operational gaps.
Identify gaps in operational workflows and propose automation or process enhancements.
Partner with the Service Delivery team to validate permanent fixes and reduce operational risk.
Escalation Management
Be a primary escalation point for high priority incidents before engaging the build teams.
Lead response efforts during high‑severity or business‑impacting incidents, ensuring rapid triage
Coordinate with cross‑functional teams (network, security, applications, Build teams) during complex or multi‑platform incidents.
Provide updates to leadership and partners throughout major incident response activities.
Drive post‑incident root cause analysis and document and implement corrective and preventive actions.
Review recurring incidents and systemic issues, escalating patterns for long‑term remediation.
Stakeholder Collaboration
Communicate status of critical incidents and planned changes to management and partners.
Collaborate with architecture and security teams for cross-platform projects.
Partner with the Build team to ensure smooth handoff of new solutions into production and readiness for ongoing operations.
Work with compliance, audit, and risk teams to support evidence collection, remediation tracking, and adherence to IT governance requirements
Participate in project planning and review sessions to represent Run‑operations requirements, risks, and supportability considerations.
Coordinate with network, database, application, and service desk teams to resolve cross‑functional issues and align operational activities.
BS or similar applicable degree or equivalent experience
7 years of IT experience with at least 4 years in server infrastructure
Experience in leadership of within a diverse team of direct reports.
Experience in inspiring teams, building alignment across stakeholders, and driving improvements that enhance operational performance.
Understanding of business functions.
Strong ability to communicate across a wide audience of IT and business professionals, including technical discussion with IT professionals.
Demonstrated ability in process management and continuous improvement.
Strong sense of ownership and urgency in production operations environments.
Demonstrated abilities in decision making, project management, and out-of-the box thinking.
Confident and effective in establishing new capabilities and programs, including new solutions, technologies, and/or platforms.
An understanding of IT infrastructure principals, capabilities, and architecture.
Established experience with IT compliance controls.
Leads through influence and initiative, sustaining progress under uncertainty and adapting swiftly to shifting priorities and organizational dynamics.
Experience across a variety of IT functions, including, but not limited to applications, infrastructure, and service delivery
ITIL Foundation and Agile Fundamentals
Microsoft or VMware certifications preferred (e.g., VCP, Windows Server Hybrid Administrator).
We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be 17,000 to 21,225 PLN gross per month. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.
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Why Westinghouse?
Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:
Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.
Benefits offered in Poland include:
You can learn more about Westinghouse by visiting http://www.westinghousenuclear.com
Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
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Westinghouse Electric Company is the world's leading supplier of safe and innovative nuclear technology.
We provide our utility customers around the world with the most reliable, dependable nuclear power plants, nuclear fuel, plant automation and operating plant products and services. We are driven by our powerful history and experience, ground-breaking ideas and our focus on safety and sustainability.
At Westinghouse, we are focused on nuclear energy technology. Our goal is simple - to provide solutions to our customers to keep their plants safe, reliable and efficient. Helping our customers support the needs of their customers is why we are committed to quality, safety and innovation at every turn.
