Lafrance Hospitality

Operations Supervisor - New Bedford Harbor Hotel, Downtown New Bedford, MA

Lafrance Hospitality  •  New Bedford, MA (Onsite)  •  4 hours ago
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Job Description

Join our Team! New Bedford Harbor Hotel is looking for an Operations Supervisor to join the Leadership team!

Our Operations Supervisor oversees day-to-day operations to ensure all our guests receive an exceptional experience while maximizing profitability. This position provides leadership, coaching, and operational support across key departments, including Harbor Hotel Front Desk, Housekeeping, 222 Union Food & Beverage.

The ideal candidate is a hands-on hospitality professional with strong leadership skills, sound business judgment, and a commitment to maintaining the highest standards of guest service and operational excellence.

Key Responsibilities

  • Assume responsibility for departments as assigned by the General Manager.
  • Provide leadership, support, training, and development to operational staff
  • Mentor, coach, counsel, build teams, and evaluate employee performance to promote a positive and high-performing work environment.
  • Develop and implement incentives, strategies, and training programs to ensure compliance with Lafrance standards.
  • Conduct weekly and monthly reviews of financial daily reports and Profit & Loss statements.
  • Monitor and analyze guest satisfaction scores with staff and management, identify opportunities for improvement, and develop strategies to enhance the guest experience.
  • Ensure guest reviews are responded to promptly and professionally.
  • Respond promptly and effectively to guest and employee needs, concerns, and requests.
  • Develop and oversee food and beverage events, including staffing, service execution, and food quality.
  • Ensure compliance with food and beverage standards and procedures.
  • Participate in weekly management meetings and monthly department meetings.
  • Support the onboarding and training of new Supervisors as assigned.
  • Assist with coverage across departments as needed to maintain smooth hotel operations.
  • Perform other related duties and responsibilities as assigned by the General Manager or Regional Director of Operations (RDO).

What We’re Looking For

We are seeking a motivated hospitality leader who is comfortable being hands-on, supporting multiple departments, developing employees, and driving both guest satisfaction and financial performance. The successful candidate will bring a positive attitude, strong attention to detail, and a passion for creating an outstanding hotel experience.

Apply today to become an integral part of our leadership team!

Requirements

  • Availability and flexibility to work across all hotel departments as operational needs require.
  • Solid knowledge of the hotel and hospitality industry, gained through relevant experience and/or training.
  • Strong general business acumen with the ability to contribute to the ongoing development and success of the hotel.
  • Proven managerial, leadership, and team-building skills.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with guests, employees, vendors, and management.
  • Strong problem-solving and decision-making skills.
  • Commitment to exceptional guest service and operational excellence.
  • Ability to lead by example in a fast-paced hospitality environment.

Benefits

  • DailyPay - Get Paid Any Day!
  • Company Wide Hotel Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training
Lafrance Hospitality

About Lafrance Hospitality

Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division. Our current hotels include Hilton, Marriott, IHG and Choice properties. With our team of esteemed professionals, depth of experience, proven strategies and commitment to providing an outstanding guest experience, Lafrance Hospitality provides a complete range of management services. Our small size affords our team the opportunity to focus on each hotel’s individual markets and needs, and apply our core principles; hiring, training and retaining the best team members, exceeding guest expectations, and maintaining streamlined, efficient operations.

Lafrance Hospitality's corporate office consists of dedicated team members in all aspects of development and operations. Lafrance Hospitality has the ability to provide consulting and management services in all aspects of operations; finance, sales and marketing, development, daily operations and human resources. In addition, we provide distressed asset management and receivership services to ensure distressed assets run in a cost effective manner during the critical transition phase. Our hands on approach in daily operations have contributed to the success of each of our properties.

Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered, to deliver a QUALITY product with SENSATIONAL service to every guest, every time.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Westport, MA
Year Founded
1955
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