Job Description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Lead with Purpose. Continue Your Mission.

At ShipMonk, we know great leaders come from many backgrounds — and military service is one of them.

If you've supervised teams, led missions, maintained accountability for people or equipment, coordinated logistics, or made decisions in fast-moving environments, you've already developed many of the skills we're looking for in an Operations Supervisor.

Whether you're transitioning from active duty or looking for your next civilian leadership opportunity, ShipMonk offers a fast-paced environment where ownership, teamwork, accountability, and execution drive success.

Why military leaders thrive here

Military leaders know how to lead people, set expectations, maintain accountability, adapt when the plan changes, and execute against a mission.

Those same skills are essential in our fulfillment operations.

At ShipMonk, you'll find:

• Real leadership responsibility from day one
• A team of approximately 25–30 associates to lead and develop
• Clear operational objectives and measurable KPIs
• Data-driven decision making
• A team-first culture
• Continuous improvement and innovation
• An environment that values accountability and ownership
• Opportunities to continue growing as the company grows

We believe in developing our people and promoting from within whenever we can. Your experience gets you in the door; what you do with the opportunity can take you further.

What you'll do

• Lead, coach, mentor, and develop approximately 25–30 warehouse associates
• Set clear expectations and maintain accountability for safety, quality, productivity, and attendance
• Lead shift huddles and communicate daily priorities
• Monitor operational KPIs and adjust labor and workflows as conditions change
• Use operational data to identify root causes and improve performance
• Train and develop associates while identifying future frontline leaders
• Partner with teams across HR, Safety, Quality, Engineering, and Operations to solve problems
• Maintain inventory accuracy and equipment, sanitation, and safety standards
• Communicate clearly and make sound decisions in a fast-paced environment
• Identify opportunities to improve processes, eliminate waste, and strengthen execution

What we're looking for

Required

• 1–3 years of military leadership, supervisory, team-lead, or personnel oversight experience OR 2+ years of civilian leadership experience in operations, logistics, distribution, manufacturing, supply chain, or a related environment
• Demonstrated experience leading people, maintaining accountability, and executing operational objectives
• Strong communication, organizational, and problem-solving skills
• Ability to interpret data and use metrics to improve performance
• Flexibility to work days, nights, weekends, holidays, or overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

Transitioning service members, veterans, Guard and Reserve members, and military spouses with relevant leadership experience are encouraged to apply.

Nice to have

• Experience as an NCO, Senior NCO, Warrant Officer, or Commissioned Officer
• Military experience in logistics, transportation, supply, maintenance, aviation support, engineering, or operations
• Degree or coursework in Business, Operations, Engineering, Supply Chain, Logistics, or a related field
• Lean, Kaizen, Six Sigma, or continuous-improvement experience

What success looks like

In your first 30 days: You're learning the operation, building relationships with your team, and translating your leadership experience into ShipMonk's environment.

In 90 days: You're confidently owning your department's people and performance, using data to make decisions, and identifying ways to improve execution.

In year one: You've built a strong team, delivered results, developed others, and positioned yourself to continue growing within ShipMonk.

Work Location

This is an on-site role based at ShipMonk's Fort Worth fulfillment center:

ShipMonk TX1

2601 NE 33rd St.

Fort Worth, TX 76111

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.