Operational Management
Oversee daily operations across multiple teams handling data analysis, reporting, quality control, business process analysis, and AI initiatives.
Ensure adherence to delivery timelines, SLAs, and quality standards for recurring production outputs and ad hoc requests.
Monitor workload distribution, capacity utilization, and pipeline health across teams.
Escalate delivery risks, data quality issues, or resourcing constraints with clear mitigation plans.
Delivery & Quality Governance
Enforce quality control standards for incoming and outgoing test files, production outputs, and reporting artifacts.
Drive consistency in MIS, reporting cadence, and metrics definitions across teams.
Ensure process documentation, handoffs, and audit trails are maintained and followed.
Partner with leads and senior contributors to improve process efficiency, data management, and AI opportunities identified by the teams.
People Leadership
Provide day-to-day supervision, coaching, and performance management for analysts, specialists, and engineers.
Set clear expectations on role responsibilities, priorities, and deliverables.
Support onboarding, skill development, and role progression in collaboration with functional leads.
Foster a culture of accountability, continuous improvement, and collaboration across teams.
Stakeholder & Cross‑Functional Collaboration
Act as primary operational point of contact for internal stakeholders, consultants, and partner teams.
Translate business requirements into actionable work plans for technical teams.
Align team execution with broader consulting, analytics, and product delivery objectives.
Support leadership with status reporting, operational insights, and issue analysis.
Digital Excellence and Optimization
Identify patterns impacting efficiency, quality, or delivery predictability.
Promote standardization of workflows, reporting templates, and operational practices where applicable.
Support implementation of new tools, reporting methods, and governance processes introduced by leadership.
Oversee AI deployment and integration (Agentic, AI Models, off-the-shelf), ensuring alignment with business goals and collaboration across teams to drive effective implementation and ongoing optimization.
Required Qualifications
Bachelor’s degree in Business, Statistics, Mathematics, Finance, Data Science, Computer Science, Computer Engineering, or a related field.
3–5 years of relevant industry experience in analytics, data operations, AI, or consulting environments.
Prior experience leading or supervising technical or analytical teams.
Strong understanding of:
Data analysis and reporting workflows
Quality control and data hygiene practices
Business process analysis and operational metrics
Proficient in Microsoft Office, especially Excel; familiarity with Power BI, SQL, or similar tools is an advantage.
Strong communication skills with the ability to engage both technical and non‑technical stakeholders.
Demonstrated ability to manage multiple priorities and deliver under tight timelines.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
Preferred Qualifications
Exposure to AI (Agentic, AI Models, off-the-shelf), workflow optimization, or analytics consulting environments.
Experience supporting teams with mixed skill profiles (analysts, engineers, specialists).
Comfortable operating in a matrixed environment with multiple stakeholders.
Detail-oriented with a strong bias toward execution and follow‑through.
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USA Job Seekers:
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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