Job Description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$68,369.60 - $123,073.60

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations

Schedule Details:

Monday through Friday

Scheduled Hours:

8AM - 4:30PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 2850 Hematology Oncology

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for the administration of the operational and general business functions of a Division, including the academic and clinical components of the Division. The Operations Supervisor reports to the Academic Administrator in the Department of Medicine.

I. Major Responsibilities:

1. Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
2. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
3. Develops collaborative relationships with hospital clinic management.
4. Works with the Academic Administrator to assure that compliance policies are executed for the division and participating physicians.
5. Evaluates methods and procedures or develops alternative techniques for processing work or improving the operating efficiency/effectiveness of the Division.
6. Monitors billing revenue to ensure maximum reimbursement. Reviews financial and productivity forecasts.
7. Monitors and approves expenditures during the fiscal year ensuing compliance with Budget.
8. Oversees billing and collection activities as well as reimbursements as needed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Bachelor's Degree in Business Administration or related healthcare degree.

Experience/Skill:

Required:
1. Three years of relevant work experience, one of which is in a supervisory or management capacity.
2. Ability to work independently with minimal supervision.
3. Proficiency in computer systems.
4. Must have ability to perform a variety of complex duties ranging from direct involvement in individual processes to overseeing projects.

Knowledge of MS office suite, including Outlook, Word, Powerpoint and excel important. Knowledge of EPIC, QGenda and Workday very helpful. Professional demeanor with ability to work collaboratively across levels and with many different personality types a must. Team-orientation with an interest in employee development key. Seeking someone with ability to apply themselves to a variety of challenges and keen problem-solving skills. Familiarity with Group Practice helpful. In-person, written and verbal communication skills necessary. Lean training very helpful.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.