Job Description

Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation!

About Us:
Joining Menzies Aviation means becoming part of a world-class team that is driving excellence in the aviation industry. Are you passionate about delivering top-tier service, collaborating with diverse teams, and making a meaningful impact on the global aviation landscape? Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel.

A Operations Supervisors responsibilities include Assisting the Station Manager in the day-to-day running of the Fuelling team. You will be responsible for coordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines. You will ensure that our fuelling operation is delivered safely on time and consistently in line with service level standards set for both on time and station performance. The individual will be responsible for Influencing and facilitating the consistent delivery of a “World Class” product to our airline Customers. You will ensure that our fuelling operation is delivered safely on time and consistently in line with service level standards set for both on time and station performance. Influence and facilitate the consistent delivery of an “Excellence from take-off to touchdown”-product to our customers.

Main accountabilities include:

• Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.To consistently deliver the highest possible level of customer service at all times.
• To consistently deliver the highest possible level of customer service at all times.
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
• To consistently deliver the highest possible level of customer service at all times
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines
• To be pro-active in all areas by forward planning and taking responsibility for the job in hand
• To actively give support, guidance and encouragement to your work colleagues
• Fully comply with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised
• Promote a professional image at all times applying the Company Uniform Standards
• To follow all processes involved in Triple A Regulations
• To understand and operate all equipment effectively and correctly and in line with the relevant training given
• Full compliance and implementation at all times of the following:
• Airline Handling Manuals; Airports Disruption Management Policy; Customer Service Promise; Communications Promise
• Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role
• To process in a professional and confident way any questions, queries or grievances
• To be pro-active in all areas by forward planning and taking responsibility for the job in hand.
• To ensure the safe and correct control of all resources in the fuelling operation.
• To comply with all Regulations as well as local Airport Authorities.
• To actively give support, guidance and encouragement to your work colleagues; promote open reporting culture.
• Safeguard the health, safety security and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy.
• To process in a professional and confident way any questions, queries or grievances.
• Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with resulting corrective actions being established and then maintained.
• Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system and GSE checks.
• Ensure no Company property abuse occurs.
• Ensuring the department follows a consistent Human Resources process, with the relevant company policies being delivered at all times.
• Closely monitor absenteeism and put improvement plans into effect when necessary.
• Any other reasonable duties as requested by any direct or indirect report.
• Promote a professional image at all times applying the Company Uniform Standards.

Qualifications and Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Proven leadership skills and experience, demonstrated ability to lead, coach and develop, Must be a minimum of 18 years of age and legally able to work in Canada.
• Must have valid Driver’s license and hold a DA.
• Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
• Extensive experience in fuelling operations and good understanding of the Operational departments.
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organisation.
• SLA driven to meet customer expectations by delivering excellence.
• A strong sense of stakeholder engagement. This includes, but is not limited to: Customer portfolio, Airport representatives, Local CAA, local third party providers.
• Ability to develop the team, provide succession planning and re-engineer business processes as demanded by changes in the business.
• Ability to drive and deliver improvement plans and the relevant follow up process.
• Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
• Adaptability with regards to working with a multi-national workforce and collaborating well with local working unions.
• Able to produce comprehensive reports to senior managers.
• Work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills with employees, management, customers and outside institutions.
• Must be flexible to adapt to changing demands/circumstances/weather conditions.
• Calm and approachable manner.
• Knowledge of local labour legislation is a big advantage.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to lift up to 70lbs when required.
• Must be able to obtain and hold all required security clearances.
• Computer literate with knowledge of Microsoft Word and Excel.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV