The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. This individual is responsible for supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization. Operations Supervisors are scheduled to a flex schedule and hours are given based on the needs of the business.
Personal and Interpersonal Skills
Strategic Skills
Maintain Operational Excellence
o Ensure store adherence to company P & P
o Maintain a high level of knowledge and understanding of all P & P
o Supervise the receiving/transfer/rtv processes
o Ensure maximization of storage and capacity in all product/supply categories
o Partner with store management team to facilitate the bi-annual inventory take process
o Execute corporately directed cycle counts
o Actively manage inventory discrepancies
o Contribute to the achievement of low inventory shrink by ensuring consistent execution at all inventory touch points (receiving/transfers/rtv/sales)
o Ensure all company assets are well represented and are maintained in accordance with brand standards
o Ensure timely and consistent communication and follow up for all store maintenance issues
o Responsible for disseminating corporate communication to the store team
o Communicate operational initiatives and procedures to store team
o Serve as store expert in core operational systems
o Educate store staff on POS and core operational systems
o Troubleshoot technology issues in partnership with corporate IT team.
Leadership
Customer/Brand Experience
Personal Excellence
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
