Job Description

Key Roles and Responsibilities

• Support and maintain the site's Quality Management System (QMS).
• Ensure compliance with DHL procedures, customer requirements, and regulatory standards.

Audits and Compliance

• Coordinate and support internal audits, customer audits, and third-party/regulatory audits.
• Conduct quality self-assessments and compliance reviews.

Quality Metrics and Reporting

• Track, monitor, and report site quality KPIs.
• Analyze quality data to identify trends and improvement opportunities.

Operational Quality Control

• Perform inspections, process audits, Gemba walks, and standards confirmations.
• Investigate quality issues, inventory discrepancies, shipping errors, and customer

Leadership and Team Development

• Supervise and coach QA Technicians and quality associates.
• Conduct performance reviews and training.

Customer Relationship Management

• Serve as a point of contact for customer quality concerns and initiatives.
• Participate in customer meetings and business reviews.

Training and Process Improvement

• Ensure associates are trained on SOPs, work instructions, and compliance requirements.
• Lead continuous improvement projects using Lean, Six Sigma, or DHL First Choice methodologies.

WMS

• Manhattan

Operations Supervisor - Distribution

The Operations Supervisor role has a national salary range of $62,500 - $70,000.

For roles in California the range is $70,304 - $82,000 and for roles in Washington the range is $80,169 - $82,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Required Education and Experience:

• Bachelor’s degree or equivalent experience, preferred.
• 1+ years operations experience in a lead/supervisor/management role, preferred.
• 1+ years logistics industry experience, preferred.
• Staff management, workload planning, objective setting and organizational skills, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

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