This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Supervisor based in Switzerland.

This is a remote operations leadership role focused on scaling and maintaining a high-performing distributed workforce. You will work closely with the Operations Manager to translate broader objectives into effective day-to-day execution. Your focus will include workforce planning, attendance, quality assurance, coaching, onboarding, and operational administration. You will help grow the operation toward a target of 100 active agents while maintaining consistent performance and reliability. The role suits a hands-on operational leader who is comfortable managing people, monitoring performance, and addressing issues quickly. Strong organization, accountability, and attention to detail will be essential to keeping the operation running smoothly as it expands.

• Work closely with the Operations Manager to execute daily operational priorities and ensure activities remain aligned with broader business objectives.
• Manage and maintain an accurate roster of active agents, applying established policies to identify inactive agents and coordinate timely replacements.
• Monitor agent attendance and schedules to ensure team members consistently complete their required 8-hour daily shifts.
• Conduct daily test calls and quality checks to verify that agents meet established quality standards and operational expectations.
• Provide timely, constructive coaching and follow-up when quality issues, complaints, or performance concerns arise.
• Support workforce growth and capacity planning with the objective of building and maintaining a team of up to 100 active agents.
• Manage onboarding and compliance activities by reviewing required documentation, communicating status updates, and maintaining organized records.
• Calculate, prepare, and submit the operation’s monthly minutes-based invoice accurately and on time.
• Track operational performance, identify gaps, and take appropriate corrective action to maintain productivity, quality, and workforce stability.

Requirements

• Demonstrated experience in operations, workforce management, team supervision, customer support, or a related operational environment.
• Strong ability to manage distributed or remote teams while maintaining accountability for attendance, productivity, and quality.
• Experience monitoring performance against defined standards and providing constructive coaching when issues arise.
• Strong organizational skills with the ability to maintain accurate rosters, schedules, documentation, and operational records.
• Comfortable working with spreadsheets, databases, operational tracking systems, and basic financial or invoicing information.
• Strong attention to detail and the ability to identify discrepancies, follow established procedures, and maintain accurate records.
• Effective written and verbal communication skills, with the ability to communicate clearly with agents, managers, and clients.
• Proactive and hands-on approach to problem-solving, with the ability to respond quickly to operational issues.
• Ability to work independently in a remote environment while collaborating closely with operational leadership.
• Results-oriented mindset with a strong focus on team growth, quality, attendance, and consistent execution.

Benefits

• Base salary: $200 per month.
• Performance-based bonus: 1% of the operation’s total gross monthly invoice.
• Bonus eligibility: The performance bonus becomes available once more than 20 active agents are maintained while completing their required 8-hour shifts.
• Growth-based earning potential: Compensation increases as the size and gross invoice value of the operation grows.
• Target earning example: At 100 active agents, the minimum gross monthly invoice is approximately $84,400, generating a minimum $844 performance bonus.
• Expected minimum monthly compensation at 100 active agents: $1,044, consisting of the $200 base salary plus the $844 minimum performance bonus.
• Remote work: Operate and manage the workforce remotely.
• Leadership opportunity: Take ownership of workforce growth, operational performance, quality, and team development.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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