Purpose of the Job

Monitoring Express and domestic operation to ensure effective and efficient work flow in line with the standards procedures and policies

• Oversee and motivate a team of operations personnel to achieve departmental goals.
• Provide coaching, mentorship, and performance reviews for direct reports.
• Ensure adherence to safe work practices within the team.
• Manage team schedules and staffing levels for optimal efficiency.
• Manage company vehicles and ensure optimal use.
• Track and optimize routes for delivery personnel.
• Oversee cash handling procedures and ensure compliance.
• Handle issues related to cash on delivery (COD) transactions.

• Facilitate clear communication both internally and externally.
• Collaborate effectively with various departments to ensure smooth operations.
• Performance Management and Analysis:
• Monitor team performance and identify areas for improvement.
• Develop and implement strategies to optimize operational efficiency.
• Analyze performance data and identify potential risks or losses.
• Prepare and track performance reports.

• Ensure timely responses to customer inquiries and complaints.
• Work collaboratively with customer service teams to resolve issues effectively.

• Implement and enforce established operational standards and procedures.
• Monitor team activities to ensure adherence to company policies and regulations.
• Manage resources effectively, including personnel, equipment, and technology

Job Requirements - Experience and Education

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field (preferred)
• Minimum of 5 years of experience in a supervisory or leadership role within an operations environment
• Demonstrated experience in managing and motivating a team
• Experience in implementing and enforcing operational standards and procedures

Leadership Behaviors

Skills