As an Operations Supervisor, you will be responsible for the planning, coordination, and effective management of all laboratory and site-service operations within your area of responsibility. You will ensure that services are delivered safely, efficiently, and cost-effectively, meeting client requirements, agreed timescales, and the highest quality standards.
Manage and oversee all site-service activities and testing programmes, ensuring efficient delivery and adherence to client deadlines.
Plan, coordinate, and monitor operational schedules, adjusting resources and timelines as required to meet business and customer needs.
Ensure operational activities are delivered in a cost-effective manner while maintaining quality and productivity standards.
Determine resource requirements, including personnel, equipment, and materials, to support operational demands.
Develop and manage project and contract timescales, ensuring successful execution and completion.
Establish, maintain, and monitor quality standards across laboratory and site operations.
Oversee testing processes, identifying opportunities for improvement and implementing corrective actions where necessary.
Manage the selection, maintenance, calibration, and effective utilisation of equipment.
Monitor product and service quality, implementing and managing quality-control programmes to ensure compliance.
Liaise effectively with internal and external stakeholders, including Quality, Health & Safety, suppliers, managers, and directors.
Support the implementation and achievement of company policies, objectives, and continuous improvement initiatives.
Ensure full compliance with Health & Safety legislation, company procedures, and best practices.
Lead, motivate, and develop operational teams, fostering a positive and high-performing working environment.
Conduct performance reviews and provide coaching, mentoring, and support to team members.
Identify training and competency requirements for staff and self, arranging or delivering training and competency assessments as necessary.
Ensure all associated training, competency, and compliance records are accurately completed and maintained.
Support, implement, and maintain the Quality Management System (QMS), ensuring compliance with all relevant accreditation requirements.
Ensure ongoing compliance with the requirements of BS EN ISO/IEC 17025 and contribute to maintaining accreditation standards.
Strong leadership and people-management skills.
Excellent planning, organisational, and scheduling abilities.
Effective communication and stakeholder-management skills.
Sound understanding of quality management systems and continuous improvement practices.
Knowledge of Health & Safety legislation and best practices.
Experience operating within an ISO 17025 accredited environment.
Strong problem-solving and decision-making capabilities.
Ability to manage multiple priorities and perform effectively under pressure.
Our Values
Think Customer
Our customer is the focus of everything we do and through them we maximise our reputation and growth.
Speed and Agility
Own it. Be Bold. Take Action. Get it done.
Be Transparent
We are open and honest and act with integrity at all times.
Work Together
We work and collaborate as one team and look out for our fellow colleagues.
Act Responsibly
Fearless in taking accountability, we give responsibility to other and treat everyone with courtesy dignity and respect.
Be Proud
We celebrate our achievements, learn from our experiences, and take pride in all we do.
CTS (formally Construction Testing Solutions) are the UK’s go-to partner of choice for all Construction Materials Testing, Structural & Pavement Investigations, Subsidence Investigation and Calibration Services.
With headquarters in Leicester and a nationwide network of laboratories and offices, offering a wide range of construction testing, inspection and compliance services, CTS supports all sectors of the construction market including infrastructure, commercial, rail, road, residential, airports, tunnelling, mining, and utilities as well as brownfield regeneration.
CTS offers full lifecycle services covering everything from pre-build site evaluations and designs to the testing of construction materials through to the management of the built environment, undertaking physical as well as non-destructive surveys and assessments of buildings, structures and highways.
A program of acquisition has seen the business grow exponentially over the years, extending our capabilities and capacity across a broader range of construction testing, inspection and compliance services.
