Job Description

Operations Supervisor

Location: Arriva Grays Garage
Position: Operations Supervisor

Join Arriva and Help Keep Our Community Moving

We're looking for an enthusiastic and motivated Operations Supervisor to join our team at Grays Garage. This is an exciting opportunity for an experienced supervisor who thrives in a fast-paced operational environment and is passionate about delivering safe, reliable, and customer-focused bus services.

As an Operations Supervisor, you'll play a vital role in leading our operational teams, ensuring excellent service delivery, supporting our drivers, and maintaining the highest standards of safety, compliance, and performance.

What You'll Be Doing

Health & Safety

• Champion a positive safety culture across the depot and on the road.
• Identify and address unsafe behaviours and working practices.
• Support compliance with Arriva's Health, Safety & Environment Management System and company initiatives.

Customer Experience

• Deliver professional and timely responses to customer enquiries.
• Investigate customer complaints and implement preventative actions to improve service.

People Management

• Ensure drivers attend work on time, receive daily briefings, and are allocated duties and vehicles effectively.
• Maintain high standards of uniform and personal presentation.
• Support employee development and promote a culture of Equality, Diversity and Inclusion.
• Manage absence records accurately and apply HR policies consistently.
• Develop positive working relationships with Trade Union representatives.

Operational Excellence

• Oversee the daily operation of bus services, ensuring all duties are covered.
• Monitor service performance, recording lost mileage and operational disruptions.
• Work closely with the Engineering team to maximise vehicle availability.
• Track key performance indicators (KPIs) and support the achievement of local operational objectives.

Financial & Operational Performance

• Ensure accurate timekeeping and payroll inputs.
• Manage overtime and duty planning to achieve cost-effective operations.
• Use operational data to make informed decisions and improve performance.

Continuous Improvement

• Maintain accurate operational KPI reporting.
• Share best practice and contribute to business improvement initiatives.

Corporate Responsibility

• Represent Arriva's values and brand professionally.
• Support community engagement and deliver excellent service to our customers and stakeholders.

What We're Looking For

We're looking for someone who can lead by example and inspire others while remaining calm and decisive under pressure.

You will have:

• Previous supervisory experience managing people, resources, or operations.
• Good knowledge of Health & Safety legislation and safe working practices.
• A valid First Aid qualification (or willingness to obtain one).
• Excellent communication, coaching, and interpersonal skills.
• A strong customer-focused approach.
• Good IT skills and confidence using operational systems.
• The ability to influence, motivate, and lead teams effectively.
• Excellent organisational skills and sound decision-making ability.
• Knowledge of the PCV or HGV industry.
• Experience working collaboratively with Trade Union representatives.
• A flexible, resilient, and self-motivated approach.

Why Join Arriva?

At Arriva, our people are at the heart of everything we do. We offer the opportunity to develop your career within one of the UK's leading public transport providers, working alongside dedicated colleagues who are committed to delivering outstanding service every day.

If you're ready to take the next step in your operations career and make a real difference, we'd love to hear from you.

Apply today and help us keep Grays moving.