Job Description

Position: Operations Supervisor

Pay Rate: $70k - $80k per year

Schedule: 10am - 7pm M-F

Forward Air, Complete is seeking an Operations Supervisor to lead a team of Regional Carrier Specialists. This position is responsible for performance, performance feedback, communication, training and discipline and development within Forward Air’s Complete Cartage team. They control the use of resources and coordinating with various sales and operations management, customers and other field personnel.

Core Responsibilities

• Ongoing personal training which develops industry knowledge as well as sales and supervisory knowledge and skill
• Ensures Completion and reporting of all CMG Operations duties and KPI’s
• Ensures key performance metrics are fulfilled with applicable problem solving
• Ensures onboarding, training needs and development of RCS
• Ensure department schedules that support operational needs within budget
• Promote and protect department culture of professionalism
• Coordinate to ensure daily duties coverage with reporting to management
• Resolve escalations and use them to better the product, person and or process and increase sales and customer loyalty
• Ensure accurate and on time reconciling and payables and receivables
• Arrange resources to accommodate special business, holidays, weather impacts, exceptions
• Communicate IT, procedural and other needs and participate in their designs; create process guides
• Other duties as assigned

Qualifications:

• Proven/quantifiable leadership and supervisory skill
• Exceptional multi-tasking ability with changing and competing priorities
• Technical and mathematical proficiency
• Ability to drive performance of direct reports and lead a team in a fast paced environment
• Ability to work flexible hours and stay until the job is done
• College degree/certification and or proven industry knowledge and experience
• Excellent written and verbal communication skills
• Ability to establish and maintain effective working relationships at all levels

Skills:

• Solid business acumen with strong interpersonal skills
• Proficiency in AS400, Microsoft Outlook, Word, Excel, and PowerPoint while keeping current with new technology
• Cultural sensitivity
• Positive attitude
• Excellent analytical and problem-solving skills
• Ability to negotiate
• Ability to carry out assigned projects to their completion

Forward Air is an Equal Opportunity employer.