Job Description

The Operations Supervisor supports the day-to-day execution of Third-Party (3P) and External Delivery Service Partner (EDSP) transportation operations. This role acts as the first operational point of contact for delivery partners during business hours and ensures daily plans are executed in line with defined targets, Standard Operating Procedures (SOPs), and operational guidance. The role focuses on monitoring operational performance, escalating risks, resolving standard issues, and supporting performance management through accurate reporting and data analysis. The Operations Supervisor works under the direction of senior operations or program leadership and collaborates with internal stakeholders to maintain stable, compliant delivery operations.

Key job responsibilities
•Serve as the primary day-to-day operational contact for assigned 3P and EDSP partners, supporting execution of daily delivery plans.
•Monitor daily operational metrics including delivery performance, capacity utilisation, scan compliance, and service quality.
•Identify operational issues and defects, resolving standard issues independently and escalating complex risks as required.
•Support partner performance discussions by preparing data, tracking actions, and following up on agreed corrective actions.
•Maintain adherence to Standard Operating Procedures (SOPs) and support compliance with operational and safety standards.
•Coordinate with internal teams (Operations, Planning, Tech, Program teams) to support issue resolution and execution priorities.
•Support onboarding, access requests, and readiness activities for partner teams in line with established processes.
•Maintain accurate daily and weekly reporting, ensuring data quality and timely updates to dashboards and trackers.
•Provide operational support during peak events, ensuring execution remains aligned to defined plans and guidance.

Basic Qualifications

- Experience managing teams
- Experience with planning, performance metrics, and process improvement
- Availability to work 38 hours+ week, and overtime as required
- Experience working with computers and Microsoft Office (Outlook, Word, Excel)

Preferred Qualifications

- Experience in logistics
- Experience with data analysis

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.