Job Description

Join Us as an Operations Supervisor!

Are you ready to make a meaningful impact in a fast‑paced, hands‑on operations environment? At ORBCOMM, we’re looking for an Operations Supervisor who thrives in execution‑focused roles and enjoys keeping complex manufacturing and repair operations running smoothly. This role plays a critical part in supporting production execution, coordinating repair activities, and ensuring accurate operational tracking across multiple regions.

Why You’ll Love Working Here

At ORBCOMM, we build technology that powers mission‑critical IoT solutions across transportation, logistics, and industrial markets worldwide. Our Operations team sits at the heart of that mission—ensuring products are built, repaired, and delivered with speed, accuracy, and quality. You’ll work cross‑functionally with manufacturing, supply chain, and repair partners in a collaborative, action‑oriented environment where execution matters.

This role is based out of our Ottawa, Ontario office. We operate in a hybrid work environment, requiring a minimum of three (3) days per week onsite at our Kanata office, with the option to work remotely for up to two (2) days per week.

What You’ll Do

Production & Work Order Management

• Create, release, and schedule production work orders in ERP/MRP systems
• Coordinate daily production activities with internal manufacturing teams
• Track work order progress and support on‑time production execution
• Monitor work‑in‑progress (WIP), capacity, and production priorities

RMA & Repair Operations

• Coordinate RMA and depot repair activities across Ottawa, the United States, and Brazil
• Track RMA units, monitor repair turnaround times, and escalate issues as needed
• Partner with internal teams and third‑party repair centers to ensure timely resolution

Operational Tracking & Reporting

• Maintain accurate operational records, metrics, and KPIs
• Support data tracking, reporting, and analysis using Excel and ERP tools

• Identify bottlenecks or execution risks and escalate appropriately

Who You Are

Required Qualifications

• Post‑secondary diploma or bachelor’s degree in Operations, Supply Chain, Manufacturing, Industrial Engineering, or a related field (or equivalent experience)
• 2–4 years of experience managing and developing people, including direct responsibility for hiring, performance management, and day‑to‑day team leadership
• Experience supervising or coordinating operations in a manufacturing, electronics, or distribution environment supporting production or repair activities
• Hands‑on experience creating, releasing, and tracking work orders in an ERP/MRP system
• Working knowledge of production scheduling, WIP tracking, and capacity coordination
• Experience supporting RMA, depot repair, or reverse logistics processes
• Strong proficiency with Microsoft Excel for data tracking and reporting
• Knowledge of inventory management concepts and processes
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

Skills & Attributes

• Highly organized with strong attention to detail and follow‑through
• Able to manage multiple priorities in a fast‑paced environment
• Comfortable coordinating across internal teams and external partners
• Clear written and verbal communication skills, including issue escalation
• Execution‑oriented mindset with a focus on accuracy and operational discipline

The Benefits of Working Here
A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.

The anticipated starting salary range for candidates expressing interest in this position is CAD$80,000 - $100,000. Actual compensation will depend on factors such as location, technical experience, skills, certifications, etc.

How We Hire

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.

About Us

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com! 

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. 

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.  

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.