Job Description

Primary Responsibilities /Accountabilities/ Essential Functions:

• Serve as lead support resource for inventory control, asset reconciliation, decommissioning, and inventory service ticketing system.
• Provide service, maintenance, and operational support for Campus Technology systems, including Point of Sale (POS), digital signage, and other systems as needed.
• Perform functionality testing of deployed technologies, identify performance gaps, and provide recommendations in collaboration with the functional manager.
• Partner with project managers to ensure technology (hardware and software) assets are properly documented, and project timelines remain on track in alignment with Project Management Office expectations.
• Assist Project Management Office with documentation process as needed, including but not limited to meeting notes, technology request updates, and asset documentation.
• Collaborate with departmental teams to maintain accurate asset tracking within service and project management platforms.
• Provide training and guidance to faculty and staff on the proper use of supported technologies as needed.
• Other duties as assigned.

Required Skills

• Strong analytical and problem-solving skills, with the ability to identify operational issues and recommend effective solutions.
• Strong Communication - verbal and written
• Demonstrated ability to supervise, mentor, and coach team members effectively.
• Proven ability to prioritize and complete multiple tasks in a fast-paced environment.
• Basic understanding of logistic management platforms.
• Basic understanding of Point of Sales Operations.
• Experienced with Microsoft Office Suite
• Must be able to pass a pre-employment background investigation.

Supervisory Responsibilities

Supervise student workers to maintain warehouse operations and ticket system management

Experience/Education

• Bachelor’s degree in a relevant field from an accredited college.
• Demonstrated experience coordinating projects.
• Demonstrated experience working in inventory control.
• Demonstrated experience working with point of sales systems
• Demonstrated experience working within information technology or technology-driven work environments.
• Must pass pre-employment background investigation.

Physical Requirements:

• Sitting: 4-6 hours a day
• Standing: 1-2 hours a day
• Walking: 1-2 hours a day
• Lifting: Frequently
• Carrying: Frequently
• Pushing: Frequently
• Bending: Occasionally
• Squatting: Occasionally
• Kneeling: Occasionally
• Climbing: Occasionally
• Reaching: Occasionally
• Grasping: Frequently
• Fine Eye to Hand Coordination: Continuously
• Driving: Occasionally
• Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise, and dust.