Job Description

OPERATIONS SPECIALIST - WATERFORD

OPERATIONS SPECIALIST

Job Summary:

The Operations Specialist performs a variety of routine and non-routine analytical and operational duties to support both complex commercial and consumer loans. Projects a professional image through phone interaction, demonstrating deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.

Essential Responsibilities:

Assist by organizing and/or processing the daily activities for loan servicing to the core loan system, including:

(1) Calculating and generating payoff letters

(2) resolving loan exceptions

(3) tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors

(4) rate changes and accrual adjustments (4) Requesting insurance policy coverages from customers and vendors timely

(5) Analyzing and updating insurance policies according to regulatory requirements.

Monitoring the issuance of lender placed insurance

(6) Daily batch payment processing

(7) Daily Insurance invoice processing

(8) FPL processing

Conduct research to resolve loan requests and issues. Communicates with internal and external customers to provide resolution.

Assist in providing coaching and training personnel to ensure bank policies and procedures are being followed.

Ensure procedural manuals are maintained and properly updated.

Provide assistance and/or prepares loan servicing reports, statistics, graphics, tables, and presentations, as requested.

Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

Meet monthly targets to achieve individual and departmental goals.

Other Responsibilities:

Provide support others operations department needed.

Perform other duties and special projects as assigned or directed.

Independence of Judgment:

The degree of judgment is related to the compilation and/or presentation of simple information to medium information.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Impact of Errors:

The impact of errors in this position could affect job and department activities and essential activities of administrative, operational or business nature that might have a considerable economic impact.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this position, include close and distance vision. While performing the above duties the employee is regularly required to sit for prolonged period of time, use hands to finger, handle, or feel and talk and hear.

Work Environment:

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions.

These employees are exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, should these coincide with company events.

Competencies:

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

Initiative and Business Perspective:

Strives to know the business and promotes new initiatives to improve properties conditions and daily operations.

Communication Skills:

Excellent verbal and written communication in English. Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved.

Customer Service:

Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation.

Innovation:

Integrates the creation, enhancement and the changes in the compliance with his/her functions to maximize the effectiveness of the job and originate benefits to the Corporation.

Demonstrate the values of the Corporation: Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus, “Solidario con la Comunidad”.

Quality:

Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.

Team Work:

Contributes to building a positive team spirit.

Ethics:

Treats people with respect and upholds organizational values maintaining composure, tact, and courtesy that could be routinely high volume and demanding. MultiTask: Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.

Organizational Support:

Follows policies and procedures and completes administrative tasks correctly and on time.

Responsive: Seeks to address inquiries and requests on an expedited manner.

Computer Literate:

Proficient in Microsoft (Outlook, Word, Excel, and Power Point).

Deviation of normal or customary working schedule, as overtime could be required according to department needs.