As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
This role will be responsible for identifying opportunities for improvement by sourcing data from various customer feedback sources, applying statistical and benchmarking techniques to trend data to identify opportunities for improvement, and providing data to represent service failures.
The schedule for this role is a hybrid role being in the office 3 days a week.
• Apply statistical and benchmarking techniques to trend data to identify opportunities for improvement and provide data to represent service failures.
• Responsible for requesting additional reports or data exports from Innovapost or other areas of the organization.
• Analyze data and identify opportunity areas (example: top root cause for complaints).
• Preparation and submission of timely reports summarizing research findings in a way that identifies current trends, root cause, opportunities for improvement, and recommendations.
• Prepare data in a format to be presented to various levels in the organization by the Quality department (Hubs) team.
• Presentation of findings and recommendations in a format effective for various levels of the organization.
• Identify related data from other internal departments/sources which could support findings.
• Confirm findings with other PCL staff where required.
• Meet with a cross-functional team to review findings, provide clarity, and create action plans to correct the root cause.
POSTING DETAILS
Location: 576 - NHO
Working Conditions: Office Environment; Warehouse Environment
Reports to: Senior Manager Network Operations
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
Purolator Inc. is a leading integrated freight, package and logistics solutions provider. Delivering its customers’ promises since 1960, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its employees love, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator
Purolator Inc. est un fournisseur de pointe de solutions intégrées de logistique et d’expédition de fret et de colis. Permettant à ses clients de tenir leurs promesses depuis 1960, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour joindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Elle est également vouée à contribuer au bien-être des collectivités qu’elle sert, et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 employés.
