Job Description

Operations Specialist

Role: Remote
Type: Full-time (40 hours/week)
Location: Open to candidates based in Philippines, South Africa, and Latin America.

Our client is an innovative service provider that helps youth sports organizations offload their administrative burden. They deliver turnkey back-office solutions so coaches and volunteers can focus on what matters most—what happens on the field.

They work with youth sports clubs of all sizes and competitive levels across the United States.

The Operations Specialist I will support day-to-day operational and administrative execution for multiple youth sports organizations. This role works closely with Account Managers and internal teams to ensure accurate data handling, timely communications, and smooth operational processes.

This is a pure operations role While experience as an Executive Assistant is a plus, the primary focus is on operations, data management, and client support

Key Responsibilities

Operations & Data Management

• Review and reconcile information across multiple databases to ensure accuracy and consistency.

• Export data from internal systems into Google Sheets and format it for readability.

• Build and maintain spreadsheets using formulas, filters, pivot tables, and lookups (e.g., VLOOKUP).

• Upload and manage data within internal platforms and client-facing software.

• Support registration, rostering, and operational workflows for youth sports programs.

Client Support & Communications

• Draft and structure client communications (emails, announcements, responses) based on provided guidance.

• Manage inboxes and respond to inbound inquiries on behalf of clients.

• Execute mass communications following internal instructions and quality standards.

• Escalate issues when needed while maintaining a high level of service.

Tools & Systems

• Learn and adapt quickly to new software tools and internal systems.

• Support the implementation and ongoing use of sports management and operational platforms.

• Work extensively with Google Workspace (Sheets, Docs, Gmail).

Collaboration

• Work closely with a small operations team within a fully remote organization.

• Participate in daily collaboration with teammates and weekly company-wide meetings.

• Maintain accountability and reliability in a remote environment.

Qualifications & Requirements

• Strong proficiency in Google Sheets / Excel, including formulas, pivot tables, and data comparisons.

• Strong attention to detail and ability to identify data inconsistencies.

• Excellent written communication skills in English

• Ability to work independently and meet deadlines consistently.

• Comfortable working fully remote and following assigned work schedules.

• Reliable computer and internet connection.

Nice to Have

• Familiarity with sports management software (e.g., TeamSnap, SportsEngine, LeagueApps).

• Basic experience with Canva or social media tools.

• Bilingual (Spanish / English).

• Prior experience in operations, customer support, or administrative roles.

Work Schedule

• Full-time (40 hours per week)

• Schedule aligned with assigned Account Manager(s) across U.S. time zones

• Philippines-based candidates must be willing to work overnight shifts

• LATAM and South Africa candidates benefit from closer time-zone alignment

• Adherence to agreed working hours is required

Compensation & Benefits

• Monthly compensation: USD $1,000 – $1,300

• Fully remote, contract-based role

• Company-provided computer or tech support after six months

Start Date

• Late March – Early April