Job Description

Job Location: Fort Collins, CO 80528
Position Type: Full Time
Salary Range: $60,300.00 - $75,000.00 Salary
Travel Percentage: None
Job Shift: Day
Job Category: Customer ServiceAbout the Role
As a Payment Operations Specialist at BillGO, you’ll play a key role in maintaining the integrity and efficiency of our payment platform while supporting customer growth and retention. This role blends investigative work, operational oversight, and customer-focused strategy. You’ll help ensure payments are routed accurately, compliance standards are met, and billers have a seamless experience using our platform. Whether you're reviewing transactional data, supporting automation efforts, or spotting opportunities to improve biller satisfaction and volume, you’ll be a critical part of a mission-driven team focused on trust, accuracy, and scale.
What You’ll Do
- Review enrollment records, transactions, and account changes to ensure accuracy and compliance
- Conduct research to validate business legitimacy and support operational decisions
- Investigate and escalate anomalies, edge cases, or complex payment issues
- Collaborate with internal teams to support automation and process enhancements
- Work through Internal Payment Routing opportunities to maximize revenue
- Provide insights and support to drive customer satisfaction, retention, and growth
- Identify trends and opportunities to increase biller volume and platform engagement
- Ensure clear documentation and communication across systems and teams to support continuity and compliance
- Contribute to a positive, detail-oriented team culture focused on accuracy, trust, and continuous improvement

QualificationsWhat We’re Looking For
- Exceptional attention to detail — nothing gets past you
- Clear, professional written communication and documentation skills
- Ability to manage multiple systems, tabs, and sources at once
- Experience in compliance, financial operations, research, or data entry
- A positive, focused work ethic and strong sense of accountability
Why Join BillGO?
BillGO is a modern FinTech company on a mission to modernize bill payments and ensure trust across our platform. You’ll join a mission-driven, supportive team that values accuracy, collaboration, and continuous improvement. This role is ideal for someone passionate about financial operations and eager to contribute to a secure and compliant environment.