Tutti Bambini is a family-owned nursery furniture company founded over 30 years ago by Michael and Debra Samuel with the goal of supporting new mothers and fathers during their first steps into parenthood.
After years working in nursery retail, and as parents themselves, Michael and Debra realised that nursery furniture available on the market often didn’t offer the versatility, value, and safety that new parents needed for their little ones. Drawing on a background in technical design, and on their own parenting experiences, Michael and Debra created Tutti Bambini: a nursery furniture range combining elegance and beauty with innovation and practicality.
From its beginnings in a little London store, the Tutti Bambini brand has grown to become a feature in nurseries across the UK, and includes ranges of cots, cot beds, nursing chairs, highchairs, and more. Crafted to the highest standards of quality and safety, every piece of Tutti Bambini furniture is designed to be loved, and used, by families for years to come.
Tutti Bambini has been acquired by Heroes in 2023, and is now part of Heroes' family of brands.
The Operations Executive will play a critical role in ensuring the smooth, accurate, and timely flow of operational data across multiple platforms and systems. This role sits at the heart of day-to-day operations, overseeing order processing, inventory accuracy, stock feeds, dispatch updates, and system harmonisation across internal and external portals.
The role requires strong attention to detail, a process-driven mindset, and the ability to collaborate across operations, logistics, supply chain, customer service, and management teams. Beyond execution, the focus is on end-to-end lifecycle oversight, ensuring operational processes remain visible, scalable, and continuously improving.
Order & Inventory Operations
Process customer orders accurately and efficiently across multiple systems and portals
Upload, manage, and maintain stock feeds to ensure real-time inventory visibility
Perform regular inventory updates, reconciliations, and availability checks
Monitor and update dispatch statuses to ensure accurate delivery information
Ensure consistency and data accuracy between all operational platforms
Operational Oversight & Lifecycle Management
Own and oversee the full operational lifecycle — from order creation to dispatch and completion
Monitor performance across operational cycles and flag risks, delays, or inefficiencies
Ensure processes continue running smoothly with minimal manual intervention
Support continuous improvement initiatives across operations and systems
Cross-Functional Collaboration
Act as a key liaison between operations, logistics, supply chain, customer service, and management
Work closely with internal teams to ensure alignment on priorities, timelines, and data visibility
Support stakeholder and operations leaders with insights, reporting, and updates
Assist in managing overlapping responsibilities across different operational roles when required
Training, Visibility & Documentation
Participate in training initiatives to ensure strong understanding of systems, tools, and processes
Support onboarding and knowledge transfer within the operations team
Maintain clear documentation for operational processes, mappings, and workflows
Promote transparency and visibility across operations through accurate reporting and updates
Administrative & Ad-hoc Operations Support
Handle operational administration related to system harmonisation and process alignment
Support additional operational initiatives during peak workloads or business changes
Contribute to problem-solving and operational decision-making as needed
Essential
Experience in operations, order processing, inventory management, or supply chain coordination
Strong understanding of operational workflows and lifecycle management
Experience working with multiple systems, portals, or platforms simultaneously
High attention to detail and strong data accuracy mindset
Ability to coordinate across teams and manage competing priorities
Experience with stock feeds, inventory syncs, or ERP / OMS platforms
Desirable
Experience working in Netsuite ERP, Orderwise ERP
Understanding of logistics and dispatch processes
Process improvement or operations optimisation experience
Personal Attributes
Highly organised and process-driven
Comfortable working in fast-moving, operationally complex environments
Proactive problem solver with strong ownership mindset
Strong communicator across technical and non-technical teams
Curious, adaptable, and eager to learn operational systems end-to-end
What Makes This Role Interesting
This role goes beyond routine operations. You’ll gain deep visibility into how systems, data, and teams connect, helping to keep the entire operational engine running smoothly. You’ll work across functions, influence process improvements, and play a key role in building scalable, reliable operational workflows.
Remote Work
A standard 40-hour work week.
Please note: We require the successful candidate to align their working hours with the UK time zone. Monday – Friday (8:30 AM – 5:30 PM GMT).
Heroes is an equal opportunity employer looking to build a diverse, inclusive team. We hire based purely on business need, skillset, and competence and do not consider age, disability, sex, sexual orientation, pregnancy, maternity, race, religion or belief, or marriage or civil partnerships when making hiring decisions.
We are world-class multi-brand developers combining operational excellence with customer-centricity to improve the lives of millions of families across the globe.
We focus on brands with outstanding customer reviews and a proven track record of leading bestseller lists in high-growth niches.
