Job Description
At Teylor, we are transforming access to financing for SMEs across Europe through technology, data, and smart financial infrastructure.
As an Operations Specialist (m/f/d), you are responsible for the smooth day-to-day execution of our lending operations
This is a highly operational role focused on execution, coordination, and issue resolution across our European markets. You ensure that processes run reliably, cases are handled efficiently, and operational topics are followed through end-to-end.
You will work closely with Operations teams, Business Units, and cross-functional stakeholders to keep the business running without friction
Your Responsibilities
1. Daily Operations Execution
- Manage and execute day-to-day operational tasks within the lending process
- Ensure transactions, payments, and cases are processed accurately and on time
- Monitor ongoing operations and proactively follow up on open items
- Maintain clean and up-to-date operational data in all systems
2. Issue Handling & Case Management
- Take ownership of operational issues (e.g., delayed payments, processing errors, customer requests)
- Investigate, resolve, and document cases in a structured and timely manner
- Escalate issues where needed and ensure resolution is followed through
- Act as a reliable point of contact for operational topics
3. Coordination & Follow-ups
- Coordinate between Operations, Product, Risk, and Sales on operational matters
- Ensure all stakeholders are aligned and tasks are completed on time
- Track and follow up on action items across teams
- Support smooth communication between Business Units and operational teams
4. Process Adherence & Documentation
- Work strictly according to defined processes, policies, and guidelines
- Document cases, decisions, and operational steps clearly and consistently
- Ensure compliance with internal requirements and regulatory standards
- Support the implementation of operational changes by applying them in daily work
Your Profile
- 2–5+ years of experience in Operations, Back Office, FinTech, Banking, or similar roles
Strong execution mindset with a focus on getting things done reliably and accurately
- Experience in handling operational workflows, transactions, or case management
- High attention to detail and strong sense of ownership
- Structured working style with the ability to manage multiple tasks in parallel
- Strong coordination and communication skills
- Comfortable working in a fast-paced, international environment
- Fluent in English (German is a plus)
