Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The Operations Specialist - Inside Sales Support is an integral part of the sales process by providing dedicated coverage and support to sellers and accounts based on business need. This position will be responsible for the administrative and operational tasks required for effective business coverage.
Include, but not limited to:
• Communicate with Outside/Inside Sales, customers, and SHI internal departments
• Assist Sales with current and new business initiative execution
• Make updates as needed to customize SHI.com catalogs for customers
• Business Intelligence (BI) Reporting assistance
• Attend customer-facing meetings or conference calls to gather project/order requirements
• Communicate tracking results to the Sales team and customers via emails, BI reporting, Excel, etc.
• Frequently updating customers on the progress or issues of orders and services
• Enter customer/project-specific purchase orders and provide updates to Sales and the customer on order status
• Create pricing quotes for assigned customers based on IT requirements, including new hardware and software product needs, and corresponding services
• Assist with managing customers’ upcoming renewals with a focus on consolidating and co-terming
• Be proactive with problem resolution by handling product returns, invoicing questions, and customer concerns
Behaviors and Competencies
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Skill Level Requirements
• Experience in utilizing Microsoft Excel for data analysis, including the use of formulas, functions, pivot tables, and data visualization tools. - Basic
• Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Basic
• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Basic
• Proficiency in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis preferred - Basic
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
Other Requirements
• Completed Bachelor’s Degree or relevant work experience required
• 2-3 years of experience in Inside Sales as an Inside Sales Account Manager or Client Solutions Manager
The base salary range for this position is $55,000 - $90,000 The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $55,000 - $90,000 The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.
Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.
Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.
Execute your IT vision with stress-free, scalable solutions you – and your people – will love.
SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
