Job Description

Responsibilities

· Act as a subject matter expert on the ordering lifecycle for the Chrome Enterprise portfolio (Chrome Enterprise Premium, Chrome Enterprise Core, Chrome Browser Enterprise Support (CBES), and Chrome Enterprise Upgrade (CEU).

· Facilitate deal closure by collaborating with Sales Specialists, Partner Managers, and Resellers via phone, email, and video to successfully book orders and fulfill trial requests.

· Resolve roadblocks for new, upsell, and renewal orders and trial requests by providing clear guidance on ordering processes to both internal reps and external customers.

· Identify and report technical bugs or systemic friction points within the Chrome ordering infrastructure.

· Maintain data integrity by creating and updating lead and opportunity records across multiple Chrome Enterprise workstreams.

· Own the end-to-end lead routing and fulfillment process for CEP license requests and deal registrations via the Citrix/CSG partnership. This entails validating customer eligibility and synchronizing communication between internal Google teams and external Citrix/CSG partners to move orders through the pipeline, as well as routing qualified leads to Sales in a timely manner.

· Research inbound Marketing Qualified Leads (MQLs) within Salesforce, ensuring strict adherence to Google’s SLAs, and routing qualified opportunities to the appropriate sales owners, specialists, or channel partners to ensure seamless follow-up.

· Synthesize feedback from customers and sales teams to provide actionable insights to Google Channel, Product, and Ordering Operations teams.

· Monitor and communicate order status, providing proactive updates to stakeholders regarding delays or product-related issues.

· Triage complex inquiries, escalating technical or high-level sales questions to the appropriate specialists.

Qualifications

• Strong Written and Communication Skills with Attention to Detail
• Excellent Organizational and Multi-Tasking Skills
• Prioritization in a Dynamic Fast Paced Environment with Ability to Escalate when needed
• Experience working with clients of various sizes and complexity nationally and globally
• Strong customer service background
• Knowledge of Salesforce CRM, as well as Google tools like Docs, Sheets, and Mail