Job Description

Operations Specialist

Requisition ID req37925 Working Title Operations Specialist (Dual Credit) Position Grade 11 Position Summary

PLEASE NOTE: This position is for the UNM Gallup Branch, located in Gallup, NM, approximately 138 miles west of Albuquerque, NM.

The University of New Mexico has established branch colleges to serve the citizens of New Mexico and to provide the highest quality of education for students pursuing post-secondary education at different locations throughout the state. Branch colleges respond specifically to the unique needs and multicultural backgrounds of their respective communities by offering community education programs, career education including certificate and associate degree programs, and transfer programs that prepare students for upper division entry into colleges and universities.

The University of New Mexico-Gallup is seeking a dedicated and detail-oriented Operations Specialist/Dual Credit Coordinator to lead and grow our dual-credit and concurrent enrollment programs. This role serves as the central point of coordination between the institution and K-12 partners, ensuring that dual-credit offerings are compliant, well-administered, and provide a seamless experience for students, families, and school partners. The ideal candidate combines strong relationship-building skills with a solid understanding of education policy, data management, and program administration.

Key Responsibilities

Program Oversight

• Provide day-to-day oversight and administration of the institution's dual-credit and concurrent enrollment programs.
• Monitor program performance, identify areas for improvement, and implement process enhancements.
• Coordinate course scheduling, instructor credentialing, and course approval processes in partnership with academic departments.
• Serve as the primary point of contact for internal stakeholders regarding dual-credit program operations.
• Prepare reports and presentations on program status for institutional leadership and governing bodies.

K-12 Partner Liaison

• Build and maintain strong working relationships with K-12 district administrators, counselors, and instructors.
• Serve as the main liaison between the institution and partner high schools, addressing questions and resolving issues as they arise.
• Facilitate regular communication and meetings with school partners to align program expectations, calendars, and updates.
• Represent the institution at K-12 partner events, counselor meetings, and community outreach activities.

Operating Agreements & Compliance

• Develop, negotiate, and maintain dual-credit operating/articulation agreements with K-12 partners.
• Ensure agreements align with applicable state statutes, administrative regulations, accreditation standards, and institutional policy.
• Monitor changes in relevant laws and regulations and proactively update agreements and procedures to maintain compliance.
• Collaborate with academic affairs, appropriate university administrative offices, and district partners to review and renew agreements on a regular cycle.

Admissions & Onboarding

• Design and continuously improve admissions processes specific to dual-credit students, ensuring clarity and ease of use for students, families, and school counselors.
• Develop onboarding materials and experiences (orientations, guides, welcome communications) to help students and parents understand expectations, responsibilities, and resources.
• Coordinate application, placement testing, registration, and enrollment verification processes with admissions and registrar offices.
• Provide training and support to high school counselors on institutional admissions requirements and procedures.

Data Collection & Outcomes Tracking

• Collect, maintain, and analyze data related to dual-credit enrollment, course completion, grades, and student outcomes.
• Track longitudinal outcomes such as persistence, GPA, and degree/credential completion for former dual-credit students.
• Prepare data reports for internal decision-making, state reporting requirements, and accreditation or grant purposes.
• Identify trends and opportunities for program improvement based on outcome data.

See the Position Description for additional information.

Conditions of Employment Minimum Qualifications

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Bachelor’s degree
• Experience in higher education, K-12 partnerships, or student success initiatives
• Ability to collaborate across campus and with external partners
• Experience designing advising, student success, or access-focused programs
• Strong organizational, communication, and relationship-building skills
• Commitment to expanding access and supporting students who face barriers to higher education

Additional Requirements Campus Gallup Department Gallup Branch Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $3,481.07 - $5,148.00 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 9/23/2026 Eligible for Hiring Incentive Eligible for Remote Work No Eligible for Remote Work Statement Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

A complete application consists of: (1) a completed UNM Jobs online application; (2) an updated resume; (3) a cover letter specifically addressing why you would be the best candidate for the position given the position description; and (4) three professional references that includes the names and contact information of the references. Each of these items MUST be uploaded to your online application for applicant consideration. PLEASE NOTE: When submitting your application materials, please ensure all attachments are uploaded in PDF format only for optimal viewing and processing.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.