Job Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Operations Specialist who wants to make an impact in the lives of others.

Purpose and Impact:

The Operations Specialist is a child welfare professional with related experience in case reviews, staffing facilitation, training, and case management operations. This position is responsible for providing guidance and support to case management teams.

Essential Functions:

• Maintains effective mechanisms to promote timely problem identification and resolution to assure quality services are delivered in an effective and efficient manner
• Assure compliance regarding current federal, state, and local laws, contracts, accreditation standards, and policies and procedures
• Apply critical thinking to create strategies and interventions resulting in measurable increased performance metrics.
• Provide effective support and technical assistance to Case Management teams to meet performance and strategic objectives
• Create reports and recommendations based on analytical findings, performance outcomes, reporting requirements, etc.
• As requested, respond to the data and project management needs of the Program Director, Assistant Program Directors, Permanency Director, and Case Management Supervisors
• Leads the tracking of critical operational, contractual, and statutory compliance requirements. Develops and monitors manual and automated tracking systems associated with operational and contract requirements in collaboration with other data management and technology services
• Provides mentorship, guidance, and coaching to pre-service trainees and provisional case managers in preparation for successful child welfare certification.
• Assist in analyzing outcome data and preparation of reports for submission to the Management team and community groups as necessary.
• Provide technical assistance and support for the preparation and results of external monitorings (ie., Department of Children and Families, Medicaid, ASFA, Title IV-E, etc.)

Other Functions:

• Participate in training and development activities as required.
• Participate on local and statewide teams related to position responsibilities
• Perform other duties as assigned.

Physical Requirements:

• Must have high level of energy, be adaptable to irregular hours and travel as needed.
• Ability to sit at desk for long periods of time and tolerate extended periods of data entry.

Education:

Bachelor’s degree from an accredited university in the areas of psychology, social work, or related human service field required. Master’s Degree preferred; Child Welfare Certification preferred.

Experience:

Minimum of three years of Florida child welfare experience is required as well as experience working in Florida Safe Families Network (FSFN) Integrated Child Welfare Information System. Supervisory experience preferred.

Skills:

Possess knowledge of statutes, contract terms, data analysis, and performance standards. Ability to analyze data and trends, apply that information to accepted standards, and create written reports and presentations. Must be detail-oriented, with excellent verbal and written communication skills. Computer experience in a Windows environment, Microsoft Office (Excel, WORD, POWERPOINT), ability to learn and utilize other software programs (such as FSFN and CoBRIS). Ability to apply data tables to charts, trend reports, and other data analysis tracking systems.

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must maintain an appropriate and valid state driver’s license and meet state criminal background check requirements.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com