Job Description

Job Title: Operations specialist

Job Description:

will play a crucial role in the smooth and efficient operation of the back-end processes of a website. Responsibility will be to receive orders and ensure that the order information is accurate and complete before they are ready to be fulfilled.

Responsibilities

1. Order Management: Receive incoming orders through the website's back-end system and review them for accuracy and completeness.
2. Order Verification: Verify order details such as product selection, quantity, pricing, shipping address, and any special instructions provided by the customer.
3. Documentation: Generate and print order receipts or invoices, ensuring that they include all relevant information such as order number, customer details, itemized products, pricing, and payment information.
4. Communication: Collaborate with various teams, including warehouse personnel, shipping carriers, and customer support, to ensure smooth order fulfillment and timely delivery.
5. Inventory Management: Monitor inventory levels and coordinate with the inventory team to ensure that products are available for shipment.
6. Problem Resolution: Address any discrepancies or issues with orders, such as damaged products, incorrect shipments, or missing items, by coordinating with the relevant teams to resolve them promptly.
7. Data Management: Maintain accurate and up-to-date records of order status, tracking numbers, and customer interactions in the back-end system or any other designated software.
8. Process Improvement: Identify areas for process optimization and suggest improvements to enhance the efficiency and effectiveness of order fulfillment operations.

Requirements

1. Experience: Prior experience in a similar role, such as order processing, dispatching, or logistics coordination, is highly desirable.
2. Attention to Detail
3. Ability to multitask, prioritize tasks, and manage time effectively to ensure timely order processing.
4. Communication Skills: Excellent written and verbal communication skills to interact with various teams and provide updates on order status.
5. Problem-Solving: Strong problem-solving skills to address any order-related issues and find prompt and satisfactory resolutions.
6. Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.

5 working days ( Thursday and Saturday rotations)