Job Description

Operations Specialist (Workforce Operations & Scheduling) – Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-paced scheduling platform.

This is not a traditional administrative or support role.

You’ll operate at the center of daily execution, ensuring shifts are filled, professionals are deployed, attendance is monitored, and clients receive reliable service in real time.

You’ll own the complete shift lifecycle, including workforce coordination, attendance management, real-time issue resolution, and last-minute scheduling coverage.

If you thrive in high-pressure operational environments, enjoy solving problems on the fly, and excel at coordinating multiple moving parts simultaneously, this role is built for you.

What You’ll Own

Shift Fulfillment & Workforce Coordination

• Own the end-to-end shift fulfillment process.
• Respond quickly to incoming client staffing requests.
• Assign professionals to open shifts and confirm availability.
• Ensure shifts are filled accurately and on time.
• Coordinate replacements for last-minute cancellations and no-shows.

Live Operations & Real-Time Issue Resolution

• Monitor attendance, clock-ins, and active shift activity.
• Follow up immediately on:
• Communicate directly with:
• Resolve operational issues quickly while maintaining service quality.

Workforce Onboarding & Engagement

• Onboard and activate professionals on the platform.
• Maintain ongoing communication to improve workforce reliability.
• Build strong relationships with active professionals.
• Support workforce engagement and long-term retention.

Systems, Documentation & Process Improvement

• Maintain accurate operational records and scheduling systems.
• Keep shift trackers and documentation organized and up to date.
• Identify recurring operational challenges and recommend improvements.
• Help optimize workflows that improve efficiency and service quality.

What Makes You a Strong Fit

• Highly organized with exceptional multitasking skills.
• Calm and composed under pressure.
• Strong ownership mentality with excellent follow-through.
• Confident communicator who works effectively with both clients and workforce teams.
• Solutions-oriented and proactive.
• Fast responder with excellent operational discipline.

Required Experience & Skills

Experience

• 2+ years of experience in:

Core Skills

• Excellent written and verbal English communication skills.
• Neutral or modest English accent preferred.
• Strong organizational and time management abilities.
• Comfortable using:
• Ability to prioritize effectively in fast-moving environments.

Technical Requirements

• Reliable computer or laptop.
• Stable high-speed internet connection.
• Ability to work remotely during U.S. business hours.

Nice-to-Have

• Experience working in:
• Experience monitoring:
• Process improvement mindset with experience optimizing operational workflows.

What a Typical Day Looks Like

• Review incoming staffing requests and secure shift coverage.
• Contact professionals to confirm assignments and attendance.
• Monitor live operations and respond to attendance issues.
• Resolve last-minute cancellations and scheduling gaps.
• Coordinate directly with clients and on-site managers.
• Update scheduling systems and operational documentation.
• Identify workflow bottlenecks and recommend improvements.

In short: You’ll serve as the operational backbone of the platform, ensuring every shift is successfully staffed, every client receives reliable support, and daily operations run smoothly.

Key Metrics for Success (KPIs)

• Shift fill rate.
• Time-to-fill open shifts.
• Attendance and no-show reduction.
• Response time for operational issues.
• Accuracy of scheduling documentation and system updates.
• Client satisfaction and workforce reliability.

Why Join Us?

• High-impact role with real operational ownership.
• Fast-paced environment with real-time decision-making.
• Opportunity to work at the center of workforce operations.
• Exposure to scaling operational systems and live staffing environments.
• Career growth opportunities into:

Interview Process

1. Spark Hire Intro Video (3–5 minutes)
2. Scenario-Based Operations Interview
3. Client Interview
4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your operations or workforce coordination experience, explain how you’ve managed scheduling, staffing, attendance, or live operational issues, and share examples of how you’ve handled high-pressure situations while maintaining excellent service. Your video will be reviewed by the hiring team before moving to the operations interview and client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you thrive in fast-paced operational environments, enjoy coordinating people and solving real-time challenges, and take pride in keeping operations running smoothly, we’d love to hear from you. Apply today and become a key part of a growing workforce operations team.