PIH JOB DESCRIPTION (OPERATIONS SPECIALIST)

Position Title:

Operations Specialist

Reports to:

Deputy Director of Operations

Department:

Operations Department

Liaises with

All

Supervises:

Work Location:

Monrovia with periodic field travel to other PIH sites as required

Employment Type:

Fixed -Term

The Operations Specialist is a key role within Partners In Health Liberia (PIHL). The role supports the Deputy Directors of Operations to ensure smooth and effective running of the PIHL program. The Operations Specialist function cuts across Fleet Management, Premises/ Facilities Management, Staff Operations support, Operations budget management, Security Management, and Reports. This position requires physical work, attention to detail, and adherence to health and safety requirements.

Direct Reports are the Staff Operations Coordinator, Fleet Coordinator & Fleet Officer

PIH seeks individuals committed to the mission and values (seePIH Values) of the organization to join the team.

Essential Duties and Responsibilities:

Specific Responsibilities:

Administration

• Monrovia field Operations budget management.
• Assist the Deputy Director of Operations in developing the department Operations Plan.
• Implementation of PIHL organization policies

Staff operations support

• Inducting new staff and visitors on matters of the operations department.
• Ensure adequate Office and guest house supplies/ consumables for staff use.
• Always follow up with Staff Ops Coordinator to ensure visitors are well supported.

Fleet Management

• Ensure all vehicles and motorbikes have valid insurance and stickers.
• Support the Fleet Coordinator to ensure PIHL has a fleet that is well maintained, reliable and in good condition.
• Monitor driver license expiry and validity of vehicle documents
• Assist the Fleet Coordinator to ensure the fleet service schedule is strictly followed.
• Review and validate all vehicle/ motorbike service or maintenance requests before approval by the Deputy Director of Operations.

Premise/ Facilities management

• Management of premise/ facilities leases
• Ensure premises/ facilities are properly maintained, safe and habitable.
• Ensure the Monrovia generator is well maintained and in good working condition.

Human Resource

• Mentoring, coaching and capacity building staff under his/ her docket.
• Provide leadership and support to staff under his or her supervision.
• Oversee and ensure staff under his or her supervision set SMART objectives and conduct appraisals that are objective.
• Assist all Coordinators to ensure all timesheets are done and submitted to HR on time.
• Support the Coordinators in ensuring good leave planning that guarantees continuity of business at all times

Security Management

• Ensure adherence to safety standards in all areas of operations.
• Support the Director of Operations on Incidence or accident management.
• Approval of all gate passes at Monrovia main office and guesthouse.
• Management of the security guards through the service provider management.

Reports

• Staff Ops reports
• Fleet reports- Vehicles, motorbikes & generators
• Premise/ Facilities maintenance tracker
• Premise/ Facilities Inventory
• Monthly MAF & International flight use tracker

Monthly narrative report

Qualifications:

Qualifications and Experience:

Required:

• High school diploma, degree in Logistics, operations, engineering, or equivalent.
• A minimum of 3 years’ relevant experience in supply chain, logistics, operations, infrastructure, etc.
• Experience working with NGO/INGO, and in resource-limited settings;
• Excellent leadership, organizational and analytical skills
• Good at developing and executing strategies
• Strong problem-solving skills and ability to work independently;
• Ability to make informed decisions and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Strong in financial planning and budget tracking.

Commitment to Prevention of Sexual Exploitation, Abuse and Sexual Harassment:

At Partners in Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff, are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partner in Health’s PSEAH policy. Partner in Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

Organizational Profile:

Partners In Health (PIH) is a non-profit global health organization that fights social injustice by bringing the benefits of modern medical science, first and foremost, to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, and the United States), where it provides direct care to millions of patients through public facilities and community engagement. PIH was invited by the Government of Liberia in 2014 to respond to the Ebola Virus Outbreak and, thereafter, to accompany the Government in rebuilding the health system. PIH Liberia works shoulder to shoulder with the Ministry of Health to strengthen person-centered primary health care systems in the rural Southeastern part of the country, with the aim of establishing Maryland County as a model for universal health care through innovative community-based rural service delivery.

PIH is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. PIH prohibits sexual exploitation, harassment and abuse and all forms of discrimination, including on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states, and municipalities.

Prevention of Sexual Exploitation and Abuse:

At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families, and community members –as well as our staff, are treated with dignity and respect and protected from sexual exploitation, abuse, and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partner In Health’s PSEAH policy. Partners In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Social Justice

We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of care and bringing the benefits of modern medicine to all.

Method of Application

All interested candidates are encouraged to send their functional resume and cover letter to GrpHumanResourceTeam@pih.org on or before August 31st, 2026, by 4:30 pm All open positions with PIH are also posted on our employment website: https://www.pih.org/pages/employment