Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

Mō te tūranga - About the role

As an Operations Specialist in our Payments Operations Team, you’ll play a key role in their mission to safeguard the integrity of managing payment exceptions arising from the ISO 20022 Hybrid Address requirements.

The primary purpose of these roles is to ensure payments that are unable to process straight through are reviewed, repaired, and released in accordance with ANZ policy& Industry standards.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Wellington

Role Type: Fixed Term,Full-time

Ka aha tō rā e kite ai? - What will your day look like?

• Investigating and repairing cross-border payment instructions that fail Straight Through Processing (STP) due to incomplete or non-compliant address data.
• Applying ISO 20022 Hybrid Address standards and internal payment processing requirements when assessing and repairing transactions.
• Validating, enriching, and correcting payment data to enable successful processing.
• Managing workloads within service level expectations and ensuring timely resolution of payment exceptions.
• Identifying recurring exception trends and escalating issues where required.
• Working closely with internal stakeholders to resolve payment data quality issues and minimise future exceptions.

Ōu Pūkenga? - What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Experience in payments operations, banking operations, or transaction processing.
• Strong analytical and problem-solving skills.
• High attention to detail and the ability to assess data against defined standards.
• Experience managing operational queues and working in a fast-paced processing environment.

An understanding of SWIFT and/or ISO 20022 payment standards would be advantageous, although training can be provided

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us-So why join us? (NZ)

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/You can apply for this role by visiting ANZ Careers and searching for reference number 119371.

Te Rā Ōtinga - Job Posting End Date

17 August 2026, 11.59pm, (Melbourne Australia)