Job Description

• Proactively contact customers with short-term rental units approaching the end of their billing cycle to discuss rental extensions or arrange unit returns.
• Reach out to customers with overdue accounts to secure payment prior to delivery.
• Process and enter customer sales orders accurately and efficiently.
• Respond promptly and professionally to a wide range of customer inquiries, requests and special instructions.
• Investigate and resolve customer concerns, ensuring timely follow-up and exceptional customer service.
• Maintain accurate, detailed customer records and document all communications and account activity within the company CRM/system.

• 2 - 3 years of experience in customer service roles; post-secondary education in related field considered an asset.
• Excellent customer service and communication skills.
• Ability to handle high volume customer calls, inquiries and issue resolution professionally.
• Detail oriented with the ability to multitask and prioritize responsibilities effectively.
• Works well with others, as well as the ability to use sound independent judgment.
• Proficient in Microsoft Office and CRM systems.
• Ability to commute to work consistently.

• Fully paid company benefits.
• Business casual workplace
• Supportive and collaborative team environment
• Opportunity to grow within a stable and expanding organization
• On-the-job learning and exposure to a multi-brand operation