Job Description

About the role

As an Operations Specialist on the Medmo team, you'll play a critical role in keeping the engine behind the patient experience running.

Every imaging appointment depends on hundreds of details coming together behind the scenes. From coordinating with imaging centers and providers to ensuring operational workflows run smoothly, your work helps patients receive timely, affordable, high quality care while enabling our partners to operate more efficiently.

You'll be part of the Patient Operations team, the operational backbone of Medmo. This team works across patients, providers, imaging centers, Product, and Engineering to solve problems, improve workflows, and continuously raise the bar on operational excellence.

This is much more than an administrative role. You'll be a problem solver, process optimizer, and operational partner who helps ensure every patient journey is successful, even if they never know your name.

If you're someone who loves bringing order to complexity, enjoys finding smarter ways to work, and takes pride in making systems better every day, we'd love to meet you. To learn more about the Medmo team within Covera, please visit the Medmo website at Medmo.com

In this role, you will be expected to:

• Manage operational workflows that support patients, providers, and imaging centers throughout the imaging journey.
• Resolve operational inquiries and issues by leveraging internal resources, standard operating procedures, and sound judgment.
• Meet and exceed individual and team productivity and quality goals while maintaining exceptional attention to detail.
• Become an expert in Covera Health/Medmo's products, operational processes, and workflows, continuously expanding your knowledge as the platform evolves.
• Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
• Help refine processes, documentation, and workflows that improve both the customer experience and internal operations.
• Collaborate cross functionally to solve complex operational challenges and ensure a seamless experience for patients and partners.
• Participate in ongoing training as new products, features, and operational processes are introduced.

Special Considerations:

While we are a remote-first company with employees located across the U.S., we do have a NYC office located at Penn 1. Many of our local employees come into the office on Wednesdays for collaboration and connection (and lunch!), but this is a remote role, no travel required.

Support business needs during standard operating hours of 9:00 AM to 5:30 PM (in your time zone), with flexibility for occasional overtime as needed.

Requirements:

• 2+ years of experience in an operations, administrative support, healthcare operations, or medical office environment required.
• 1+ years of experience in a customer service, patient services, or other customer facing role required.
• Healthcare, clinical, medical imaging, or other relevant industry experience strongly preferred.
• Bachelor's degree or an equivalent combination of education and relevant experience preferred.
• Exceptional organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy.
• Proven experience performing detail oriented work such as document processing, data management, or information verification.
• Strong technical aptitude and the ability to quickly learn new systems and workflows.
• Experience working with Microsoft Office, Google Workspace, and other productivity tools.
• Experience with electronic health records (EHR), case management platforms, or healthcare software is a plus.
• A proactive, self motivated mindset with the resilience to thrive in a fast paced, evolving environment.
• Excellent written and verbal communication skills and a collaborative approach to problem solving.

AI at Covera

At Covera Health, AI is not a novelty. It's a core part of how we work. Every team member is expected to actively use AI in their day-to-day role, and we invest in building that fluency across the organization. If you lean into new tools and are energized by what's still possible, you'll fit in.

Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
• Vision & Dental
• Flexible Time Off - take the time you need, when you need it
• Generous company wide holidays - 16 in total
• 401(k) Retirement Plan
• Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
• Annual Wellness stipend for fitness, mental health or other wellness expenses

The hourly range for this position ranges from $24.00 - $26.50, in addition to a performance bonus and comprehensive benefits package. Final compensation will be based on a number of factors including but not limited to, a candidate’s qualifications, skills, competencies, experience, expertise and location.

Please note

We may use automated tools and/or AI to assist in reviewing applications.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal-opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

Unfortunately, job seekers are sometimes targeted by scammers pretending to represent legitimate companies, including Covera Health. Our recruiting team will only communicate with you using an @coverahealth.com email address. We will never ask you to provide banking information, payment, or other financial details as part of the interview or hiring process. If you're ever unsure whether a recruiting communication is legitimate, please contact our Talent Acquisition team at careers@coverahealth.com for verification.