Lloyd’s is the world’s leading insurance and reinsurance marketplace, bringing together the world’s leading risk takers to advance global progress.
Our strategy is focused on delivering strong underwriting performance, operating an efficient and flexible marketplace, and maximising the capital advantage of the Lloyd’s market — while continuing to build a Lloyd’s we are proud of.
How we deliver this, matters. We take the risk, make things happen, and own the outcome — working together across our global network to turn insight into impact.
Lloyd’s Insurance Company (LIC), branded as Lloyd’s Europe is currently looking to recruit a Operations Specialist this role can be based in Brussels or London.
You will manage and continuously improve LIC’s operational processes, taking responsibility for day‑to‑day activities and acting as the primary point of contact for all process‑related matters. You will oversee assigned processes end‑to‑end (NTN), ensuring accuracy, efficiency, and compliance at every stage. Working closely with our offshore team in India, you will act as a trusted referral point, providing support, guidance, and training to ensure alignment with best practices. You will also collaborate with internal stakeholders and managing agents to ensure that LIC’s Operating Model is consistently implemented and optimised.
Principal Accountabilities
Support Managing Agents on the execution of LIC’s Operating Model
Perform Portfolio Analysis & Operational Controls of the LIC portfolio
Ownership of Standard Operating Procedures, from drafting to standardisation and from maintenance to optimisation
Escalation and analysis of exceptional, complicated and non-standardised scenarios
Act as a trainer and referral point for the Business Processing Outsourcing (BPO) supplier
Collaborate with Managing Agents and oversee their operational performance to ensure that the LIC’s Operating Model is followed and optimised
Collaborate with Services & Technology suppliers, provide requirements and subsequently test and sign-off their deliverables in order to resolve issues and promote changes & improvements
Monitor Key Processing Indicators (KPIs), Key Risk Indicators (KRIs) and Service Level Agreements (SLAs), and escalate and support the resolution of issues that have a negative impact to those metrics.
These indicators can relate either to internal processes (e.g. data processing) or external related parties (e.g. operational performance of Managing Agents, BPO services etc.)
Support the identification & suggestion of changes for continuous improvement of systems, procedures and practises of LIC’s Operating Model
Provide technical expertise to Projects and Strategic Initiatives to facilitate their implementation and embedding into BAU operational activities
Skills Knowledge and Experience
Experience in Operations functions or similar functions operating in a controlled manner, providing services and/or information to other departments
Experience in (re)insurance operations or other regulated sector requiring financial information processing
Any experience in project management, project oversight and/or design experience, either as a customer, supplier or stakeholder is desirable
Any experience in “start-up” concepts, design of new processes from scratch, developing proof of concepts and business cases is desirable.
Working in an environment with large teams and multiple stakeholders were efficiency & quality are measured and managed.
Good understanding of the risk, regulatory and compliance framework relating to the insurance/reinsurance industry
Fluency in written and spoken English is required. Any other language could be considered an asset
Comfortable with handling, querying and interpreting large sets of data
Solid use case / business case justification process based on facts, cost vs benefit and risk vs opportunity
Ability to engage, communicate and build trusted relationships in the internal and external business areas which the role supports
Complex stakeholder management
Ability to work in a multi-cultural environment and as part of a team
Being inclusive at Lloyd’s is integral to how we work — and how we deliver impact.
We aim to build a diverse, inclusive environment that reflects the global markets we serve, where everyone is treated with dignity and respect and supported to reach their full potential.
We take the risk by challenging traditional thinking and being proactive about inclusion. That means being open and positive about workplace adjustments, prioritising health and wellbeing, and investing in diversity and inclusion training so everyone feels able to contribute and succeed.
We make things happen by turning our commitment into action. Through employee networks, mentoring, volunteering opportunities and sustained investment in professional development, we create an environment where inclusion is experienced day‑to‑day — not just talked about.
We own the outcome by focusing on impact. By bringing together diverse perspectives and the best minds in the industry, we work collaboratively with underwriters and brokers to create innovative, responsive solutions that share risk and solve complex problems across global markets.
Should you require any additional support with your application, or any adjustments, please click the following link;
Lloyd’s is the world’s leading marketplace for insurance and reinsurance.
Through the collective intelligence and risk-sharing expertise of the market’s underwriters and brokers, Lloyd’s helps to create a braver world.
