Job Description

OPERATIONS SPECIALIST

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

The role serves as a key liaison between the Merchandising, Supply Chain, and Field Sales teams to support end-to-end color conversion processes and drive process improvement initiatives. This individual will coordinate cross-functional activities to ensure timely execution of color changes, including SKU transitions, inventory planning, and field readiness. Responsibilities include tracking progress against key milestones, identifying potential risks or bottlenecks, and facilitating resolution through collaboration and clear communication. Additionally, the role will analyze data, gather stakeholder feedback, and support the development and implementation of standardized workflows aimed at increasing efficiency, accuracy, and alignment across teams.

Responsibilities

· Color Conversion Order Processing (50%)

Accurately process and track all incoming color conversion orders from submission to completion. Collaborate with cross-functional teams to ensure timely and accurate execution. Maintain clear documentation, status updates, and reporting for all conversion activity. Troubleshoot and resolve issues or delays in order processing. Identify opportunities to streamline and enhance the color conversion process.

· Operations Improvement & Merchandising Support (50%)

Support the full service operations team in identifying, planning, and executing process improvements. Assist in standardizing operational workflows related to merchandising setup, item creation, data validation, and lifecycle tracking. Document best practices and contribute to training materials and SOPs.

Knowledge, skills and abilities requirements

• H.S. Diploma or General Education Degree (GED) High School Diploma

• Strong analytical skills and attention to detail. Comfortable working with data, spreadsheets, and order management systems. Excellent communication and cross-functional collaboration skills. Proficiency in Microsoft Excel Ability to manage competing priorities and meet tight deadlines.

• A process mindset with a drive for efficiency and accuracy. A customer-service approach to internal partners and external vendors. A balance of tactical execution and strategic thinking. A passion for continuous improvement and team success.

Competencies & attributes

• Passionate Learner

learns from different situations; asks questions to gain further understanding; receptive to feedback; applies leanings to their role; shares learnings; allocates time to learning; seeks additional responsibility to develop skills and/or support others in learning

• Flexible & Agile Adapter

responsive and positive to change; works well with little direction; looks for solutions to achieve plan/task; keeps calm while under pressure; doesn’t dwell on past

• Talent Builder

shares knowledge and builds skills within the team; actively involved in talent process; considers how to include others to create sense of involvement; invest times as informal/formal coach or buddy; looks for ways to acknowledge, motivate, and value the team

• Effective Communicator

articulates well when sharing information; self-aware of impact/style to engage others; effective in adapting style where necessary; shares information timely; encourages others to express views and opinions demonstrates active listening and uses probing questions

• Team Builder

understands importance of teamwork; shares information; provides support and collaborates with a wide number of colleagues/teams and customers; humble when operating within team; understands importance of collaboration and inclusion

• Customer Focused Partner

demonstrates solid understanding of the customer; uses customer insights to help improve; seeks to improve customer journey/experience; advocate of the customer; holds self (and others where relevant) to a good standard of customer service

• Strategic Thinker

brings new, strategic thinking and ideas to leader/team for consideration; contributes to ensure effective delivery of strategic plans; provides ideas and suggestions to improve upon strategies/plans to improve business performance and/or operations

• Big Picture Thinker

understands how the department and other key departments operate; contributes to and champions change plans to improve processes; knows how decisions could impact other departments

• Results Driver

holds self and team to good standard of delivery; gives ideas on how to make improvements; effective with own/team time management; focuses on the right priority; self-motivated; adapts easily to change and demonstrates grit and determination

• Problem Solver & Decision Maker

uses the right information to make good decisions; gathers and examines relevant information; make recommendations and takes actions to solve problems; considers important/impact of decisions on department/operations and others

Working conditions & physical requirements

Hybrid or remote work options depending on company policies and location. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The work is sedentary; however, occasional travel to company locations may be required. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.