Job Description

Operations Specialist (Remote – Colombia, US Hours)

Full-Time | Remote

About the Role

Pavago is hiring on behalf of a client seeking an Operations Specialist to manage day-to-day workforce operations on a live scheduling platform.

This role is responsible for ensuring shifts are filled, workers are active, and daily operations run smoothly. You will oversee the full shift lifecycle — from onboarding professionals to handling real-time attendance issues and last-minute changes.

Responsibilities

• Manage shift scheduling and workforce coordination end-to-end
• Respond to client shift requests and ensure timely coverage
• Assign workers and confirm availability and attendance
• Monitor attendance, clock-ins, and shift activity
• Handle no-shows, late arrivals, and last-minute changes
• Secure replacements quickly to avoid disruptions
• Communicate with clients and on-site managers to resolve issues
• Keep systems, trackers, and documentation up to date
• Identify recurring issues and suggest process improvements

Requirements

• 2+ years of experience in:
• Operations
• Staffing / Workforce Coordination
• Scheduling or similar roles
• Strong English communication skills (spoken and written)
• Ability to work US hours
• Strong organizational and multitasking skills
• Comfortable using digital tools and platforms
• Reliable internet connection and computer setup

Nice to Have

• Experience with staffing platforms or marketplaces
• Background in shift-based or on-demand workforce environments
• Experience tracking attendance or operational KPIs
• Exposure to process improvement initiatives

What You’ll Be Doing Daily

• Reviewing and assigning shift requests
• Confirming worker attendance
• Monitoring live shifts and resolving issues
• Coordinating replacements when needed
• Communicating with workers and clients
• Updating systems and tracking outcomes

KPIs

• Shift fill rate and time-to-fill
• Attendance rate and no-show reduction
• Response time to client requests
• Resolution time for operational issues
• Accuracy of system updates

Interview Process

• Initial Phone Screen
• Video Interview
• Scenario-Based Interview
• Client Interview
• Offer

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